Evolution of modified TAM associated with e-banking services adoption: a systematic PRISMA review from 1975 to 2021

Naeem, Mahpara; Jawaid, Syed Tehseen; Mustafa, Sadaf

doi:10.1108/jm2-10-2021-0251

Cited by 8 publications

(5 citation statements)

References 136 publications

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“…Previous theories have explained critical factors determining behavior of the customers. For example, the Theory of Reasoned Action (TRA) explain the connections between belief, attitudes, intention, and behaviors within a customer's action (Naeem et al, 2023). Meanwhile, the Theory of Planned Behavior (TPB) viewed three main components, namely, attitude, subjective norms, and perceived behavioral control that shape customers' behavioral intentions (Hosen et al, 2023).…”

Section: Literature Reviewmentioning

confidence: 99%

The effect of e-service quality on e-loyalty of Islamic banking customers: Does e-satisfaction act as mediator?

Rezeki,

Majid,

Kassim

2023

J. Eko. Keu. Isl.

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Purpose – This study aims to measure and analyze the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in Banda Aceh, Indonesia.Methodology – This study gathered the primary data by distributing questionnaires to a number of 200 BSI customers that were selected as the respondents of the study using a purposive sampling technique. A Structural Equation Modelling (SEM) technique is used to test the four proposed hypotheses.Findings – The study recorded that e-service quality has positively affected the e-satisfaction and e-loyalty of the BSI customers, respectively. E-satisfaction enjoyed by banking customers has enhanced their e-loyalty. In addition, the study documented that e-satisfaction has a partial mediating effect on the relationship between e-service quality and the BSI customers’ e-loyalty.Implications – The findings of the study suggest that to promote the customers’ e-loyalty, the BSI management should focus on improving customers’ e-satisfaction by strengthening e-service quality.Originality – This study explored the mediating role of e-satisfaction on the effect of e-service quality on e-loyalty, focusing on the users of e-banking facilities of the largest Islamic banking institution in Indonesia. Therefore, this study provides significant guidelines for the Islamic banks in maintaining and enhancing e-loyalty of customers through improving their customer satisfaction by providing a high quality of services digitally nationwide.

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Section: Literature Reviewmentioning

confidence: 99%

The effect of e-service quality on e-loyalty of Islamic banking customers: Does e-satisfaction act as mediator?

Rezeki,

Majid,

Kassim

2023

J. Eko. Keu. Isl.

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“…In contrast, Namahoot and Laohavichien (2018), dropping the concept of social risk, showed that psychological risk is the most salient dimension of perceived risk in the behavioural intention to adopt IB. Based on a systematic literature review, Naeem et al (2022) examined the various results pertaining to the risk dimensions and identified their different applications. They argued that the perceived risk dimensions probably vary depending on the e-banking services involved.…”

Section: Theoretical Background and Hypothesis Development 21 Perceiv...mentioning

confidence: 99%

Emotions, perceived risk and intentions to adopt emerging e-banking technology amongst educated young consumers

Abikari

2024

IJBM

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PurposeThe purpose of this paper is to examine the association between consumers’ emotions towards emerging e-banking technology, perceived risk and subsequent intention to adopt emerging e-banking technology.Design/methodology/approachAn online questionnaire was used to collect data, which were analysed in a quantitative study. The final sample of 224 educated young consumers, familiar with emerging e-banking technology, allowed testing of the research hypotheses by applying confirmatory factor analysis and structural equation modelling (SEM).FindingsThe empirical results indicate that deterrence emotions and hedonic motivation are associated with consumers’ perceived risk and, subsequently, their intention to adopt emerging e-banking technology. Additionally, analysing the moderating role of hedonic motivation in the association between consumers’ deterrence emotions towards emerging e-banking technology and their perceived risk highlights the significant association of deterrence emotions with perceived risk, regardless of the presence of hedonic motivation.Originality/valueThis study demonstrates the association between consumers’ emotions, perceived risk and subsequent intention to adopt emerging e-banking technology whilst underscoring the importance of distinguishing between different types of emotions and their corresponding appraisals.

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“…The factors that influence users in using information systems are perceived ease of use and perceived usefulness. Both of these factors affect the willingness of users to utilize technology (Naeem et al, 2023).…”

Section: B Technology Acceptance Model (Tam)mentioning

confidence: 99%

“…In other words, TAM is used to explain why a technology can be applied. TAM states that the use of technology is influenced by user behavior which is influenced by perceived ease of use and perceived usefulness (Naeem et al, 2023).…”

Section: Introductionmentioning

confidence: 99%

The Influence of Accounting Information System Quality and Perceived Usefulness on Accounting Information System (AIS) User Satisfaction (Case Study at the Head Office of the Bali Regional Development Bank)

Apsari,

Widhiyani,

Rasmini

2023

EJBMR

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systems and the potential impact of information systems. Satisfaction of users of accounting information systems has an important role in the effectiveness of the use of accounting information systems. The purpose of this study was to determine and prove the effect of the quality of accounting information systems and their perceived usefulness on user satisfaction of accounting information systems. This research was conducted at the Head Office of the Bali Regional Development Bank. The total population in this study was 230. The sample was determined by purposive sampling method with a sample of 155. Data was collected using a questionnaire and the data analysis technique used was multiple linear regression analysis. Based on data analysis it was found that system quality has a positive effect on user satisfaction of accounting information systems and perceived usefulness has a significant positive effect on user satisfaction of accounting information systems. This study supports the DeLone & Mclean Information System Success Model in explaining the positive relationship between information quality and accounting information system user satisfaction and supports the Technology Acceptance Model (TAM).

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Evolution of modified TAM associated with e-banking services adoption: a systematic PRISMA review from 1975 to 2021

Cited by 8 publications

References 136 publications

The effect of e-service quality on e-loyalty of Islamic banking customers: Does e-satisfaction act as mediator?

The effect of e-service quality on e-loyalty of Islamic banking customers: Does e-satisfaction act as mediator?

Emotions, perceived risk and intentions to adopt emerging e-banking technology amongst educated young consumers

The Influence of Accounting Information System Quality and Perceived Usefulness on Accounting Information System (AIS) User Satisfaction (Case Study at the Head Office of the Bali Regional Development Bank)

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