Evolution of the field of operations management

Sprague, Linda G.

doi:10.1016/j.jom.2007.01.001

Cited by 67 publications

(55 citation statements)

References 30 publications

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“…Operations management scholars started focusing on quality in the 19th and early 20th century (Sprague, 2007) including the quality circle and quality management movements, JIT/Lean, the cost of quality and design for manufacture and assembly (Sprague, 2007), measuring and control of service quality, strategic issues of quality in services (Machuca et al, 2007), six sigma, net promoter system process improvement Wu and Wu (2015). Recently, Yee et al (2010) found that employee loyalty is considerably related to service quality, which in turn will have an impact on both customer satisfaction and customer loyalty, which ultimately will lead to firm profitability in high-contact service industries (Yee et al, 2010).…”

Section: Service Quality In Operationsmentioning

confidence: 99%

Enabling a transformative service system by modeling quality dynamics

Akter

Wamba

D’Ambra

2019

International Journal of Production Economics

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The increasing importance of service systems in the global economy prompts researchers to focus on quality to measure the critical interaction between human behavior, IT and society. Building on service-dominant logic and sociomaterialism, this study develops and validates a quality model and measures its overall impact on individual (value, satisfaction), organizational (i.e., continuance intentions) and social (e.g., quality of life) outcomes in the context of a transformative health service system in Bangladesh. The conceptual model is rooted in the traditional cognition (service quality) -affective (value, satisfaction)-conation (continuance, quality of life) chain but explicitly identifies three primary dimensions and nine sub-dimensions of quality. The study advances theory and practice in service systems quality research by focusing on individual, economic and social outcomes. Enabling Service systems by Modeling Quality Dynamics AbstractThe increasing importance of service systems in the global economy prompts researchers to focus on quality to measure the critical interaction between human behavior, IT and society.Building on service-dominant logic and sociomaterialism, this study develops and validates a quality model and measures its overall impact on individual (value, satisfaction), organizational (i.e., continuance intentions) and social (e.g., quality of life) outcomes in the context of a transformative health service system in Bangladesh. The conceptual model is rooted in the traditional cognition (service quality) -affective (value, satisfaction)-conation (continuance, quality of life) chain but explicitly identifies three primary dimensions and nine sub-dimensions of quality. The study advances theory and practice in service systems quality research by focusing on individual, economic and social outcomes.

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Section: Service Quality In Operationsmentioning

confidence: 99%

Enabling a transformative service system by modeling quality dynamics

Akter

Wamba

D’Ambra

2019

International Journal of Production Economics

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“…Managing processes and operations in organizations has been an enduring theme in management/organizational research (Craighead and Meredith 2008;Gupta et al 2006;Sprague 2007;Voss 2007). Much of the work is founded on the technical principles of Frederick Taylor's "Scientific Management'' whose roots go back over a hundred years (Wilson 2003).…”

Section: Production Tqm Project Managementmentioning

confidence: 99%

A review of the recent contribution of systems thinking to operational research and management science

Mingers

White

2010

European Journal of Operational Research

361

229

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The systems approach, or systems thinking, has been intimately connected with the development of OR and management science initially through the work of founders such as Churchman and Ackoff and latterly through innovations such as soft systems. In this paper we have undertaken a review of the contribution that systems thinking has been making more recently, especially to the practice of OR. Systems thinking is a discipline in its own right, with many theoretical and methodological developments, but it is also applicable to almost any problem area because of its generality, and so such a review must always be selective. We have looked at the literature from both a theoretical and an applications orientation. In the first part we consider the main systems theories and methodologies in terms of their recent developments and also their applications. This covers: the systems approach, complexity theory, cybernetics, system dynamics, soft OR and PSMs, critical systems and multimethodology. In the second part we review the main domains of application: strategy, information systems, organisations, production and operations, ecology and agriculture, and medicine and health. Our overall conclusion is that while systems may not be well established institutionally, in terms of academic departments, it is incredibly healthy in terms of the quantity and variety of its applications.

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“…Neste mesmo primeiro volume do JOM, Chase (1980) publicou um trabalho sobre a evolução e classificação da pesquisa em Gestão de Operações com base em artigos contidos em quatro periódicos de renome: Decision Sciences, AIIE Transactions, Management Science e International Journal of Production Research. Mais recentemente, em 2007, o periódico JOM destinou um número especial, com 16 artigos, à análise dos tópicos abordados pela Gestão de Operações, considerando sua evolução histórica desde o século XVI até o XXI (Sprague, 2007).…”

Section: A Pesquisa Científica Sobre Gestão De Operaçõesunclassified

Pesquisa, Ensino e Prática de Gestão de Operações: Consonâncias e Divergências entre Três Mundos

Peinado

Graeml

2014

Rev. adm. contemp.

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Esta pesquisa analisou a importância atribuída às temáticas da Gestão de Operações a partir das perspectivas da pesquisa, do ensino e da prática empresarial. Os dados foram colhidos por meio de uma survey, também, analisando-se outras evidências da atenção de pesquisadores, professores e praticantes ao corpo de conhecimento da área. A análise baseada na survey não evidenciou diferenças significativas entre os três grupos de profissionais. Alguma dissonância se revelou, contudo, nas atividades profissionais cotidianas também analisadas. Dois temas figuraram entre os 10 mais presentes no dia a dia de pesquisadores, professores e praticantes de Gestão de Operações (Estratégias e políticas de produção e Gerenciamento da qualidade). Três temas (Gerenciamento das informações de operações, Sistemas de produção enxuta e Projeto, mensuração e melhoria do trabalho) destacaram-se entre os mais valorizados por pesquisadores e praticantes. Um tema (Gerenciamento da produção e processos) apresentou-se entre os 10 mais relevantes para professores e praticantes. Outros dois temas (Gestão da cadeia de suprimentos e Gerência de projetos) apareceram com frequência na pesquisa e no ensino.

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Evolution of the field of operations management

Cited by 67 publications

References 30 publications

Enabling a transformative service system by modeling quality dynamics

Enabling a transformative service system by modeling quality dynamics

A review of the recent contribution of systems thinking to operational research and management science

Pesquisa, Ensino e Prática de Gestão de Operações: Consonâncias e Divergências entre Três Mundos

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