Evolving Needs in IoT Control and Accountability

Abstract

A key issue for smart home systems is supporting non-expert users in their management. Whereas feedback design on use cases (such as energy feedback) have gained attention, current approaches to providing awareness on the system state typically provide a rather technical view. Long-term investigations of the practices and resources needed for maintaining Do-It-Yourself smart home systems, are particularly scarce. We report on a design case study in which we equipped 12 households with DIY smart home systems for two years and studied participants' strategies for maintaining system awareness, from learning about its workings to monitoring its behavior. We find that people's needs regarding system accountability changed over time. Their privacy needs were also affected over the same period. We found that participants initially looked for in-depth awareness information from the dedicated web-based dashboard. In the later phases of appropriation, however, their interaction and information needs shifted towards management by exception on mobile or ambient displays -- only focusing on the system when things were 'going wrong'. In terms of system accountability, we find that a system's self-declaration should focus on being socially meaningful rather than technically complete, for instance by relating itself to people's activities and the home routines.

[Retracted] English Web‐Based Teaching Supervision Based on Intelligent Face Image Perception and Processing for IoT

“…e new generation of learners is shifting from passive learning to active discovery and inquiry, from large-class teaching to personalized teaching, and from consumers of knowledge to creators of knowledge and has an increasing demand for the intelligent learning environment, ubiquitous learning resources, and personalized teaching. e key to contemporary teaching change is to meet the new needs of learners for teaching and learning styles, explore the possible utility of artificial intelligence technology in boosting education and teaching innovation, and crack the current problems in education development [5]. Our existing education is education extended from the industrial era and education aimed at cultivating knowledgeable and skilled people [6].…”

“It did not give me an option to decline”: A Longitudinal Analysis of the User Experience of Security and Privacy in Smart Home Products

“…Jakobi et al [47] studied the issues faced by users adopting smart homes in a living lab. Jakobi et al [48] also reported a design case study with 12 households and found that users' accountability needs changed over time. Brush et al [11] found that manageability and unreliable behavior were major concerns for smart home users.…”

“…Seven reported having an undergraduate degree, and five a graduate degree. Twelve participants were working age adults (30)(31)(32)(33)(34)(35)(36)(37)(38)(39)(40)(41)(42)(43)(44)(45)(46)(47)(48)(49) and eight participants were schoolage children and young adolescents (8)(9)(10)(11)(12)(13)(14)(15)(16)(17). Two members were too young to participate (1-3).…”

“…Smart home security and privacy interactions have been studied using surveys (e.g., [62]), in-situ design evaluation (e.g., [93]), focus groups and interviews (e.g., [20,92]). Despite calls from researchers to provide insights into the lived experience of smart home security and privacy (e.g., [48,61]); to our knowledge, no in-depth and longitudinal studies have been conducted on the user experience of security and privacy in smart homes.…”

Exploring Communal Technology Use in the Home

“…multiple accounts) to counter such imbalances. However, how these can be put into practice for the benefit of the whole household remains a question of ongoing research [3,2,4,1,8].…”