The sustainable management of domestic water use is essential for China’s ongoing development. Despite its significance, public service water use, especially within the hotel industry, is frequently neglected. This industry not only accounts for substantial water usage, but it has also witnessed exponential growth over the past decade. In light of this, this study developed a survey on the water demand and behavior of hotel consumers and built a water consumption model to analyze the different characteristics of the total volume of water used by various water appliances. Furthermore, by dividing the hierarchical intervals of each water-use behavior, it identified the main water-saving target of each water appliance. The results showed that the daily water demand of each consumer in hotels ranged from 45 to 141 L/(person·d). Among the various water-use appliances, faucets had the highest proportion of excessive water use, reaching nearly 40%, which implies a relatively large potential for saving water. Additionally, showers were the next major contributors to water consumption, whereas the proportion of excessive water use for water closets was relatively small. Owing to different habits, there is also variability in the main groups of people targeted for water conservation across water appliances, with females having the largest potential for water consumption in hotels. The results of this study can provide greatvaluable insights for enhancing water-use efficiency in hotels and standardizing water management practices within the industry.