2001
DOI: 10.1037/0882-7974.16.4.564
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Examining age differences in performance of a complex information search and retrieval task.

Abstract: This study examined age differences in performance of a complex information search and retrieval task by using a simulated real-world task typical of those performed by customer service representatives. The study also investigated the influence of task experience and the relationships between cognitive abilities and task performance. One hundred seventeen participants from 3 age groups, younger (20-39 years), middle-aged (40-59 years), and older (60-75 years), performed the task for 3 days. Significant age dif… Show more

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Cited by 142 publications
(96 citation statements)
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References 30 publications
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“…However, older adults are often less successful than their younger counterparts in using technology (e.g., Charness, Schumann, & Boritz, 1992;Czaja et al, 2006;Czaja, Sharit, Ownby, Roth, & Nair, 2001;Kelley & Charness, 1995). This may be due, at least in part, to age-related changes in cognitive abilities that are required by current systems for successful task performance.…”
Section: Discussionmentioning
confidence: 99%
“…However, older adults are often less successful than their younger counterparts in using technology (e.g., Charness, Schumann, & Boritz, 1992;Czaja et al, 2006;Czaja, Sharit, Ownby, Roth, & Nair, 2001;Kelley & Charness, 1995). This may be due, at least in part, to age-related changes in cognitive abilities that are required by current systems for successful task performance.…”
Section: Discussionmentioning
confidence: 99%
“…Older adults may also hold some advantages over their younger counterparts in relation to technology, due to larger, more expansive vocabularies [72,73]. For example, in a study of 45 adults 60 years old and older compared to 72 young and middle-aged adults, older adults were found to perform as well as the younger cohorts and, in some cases, better on certain web-based tasks, such as search and retrieval [78], which rely on vocabulary.…”
Section: Personal Factorsmentioning
confidence: 99%
“…One reason may be that older adults experience problems when using technology (5,15). Other factors influencing the use of information and communication technology (ICT) and other kinds of new technology are age (12,14), education, income, and experiences and attitudes towards technology (4,7).…”
Section: Introductionmentioning
confidence: 99%