Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency: Results of a Randomized Controlled Trial

Bagchi, Ann D.; Dale, Stacy; Verbitsky-Savitz, Natalya; Andrecheck, Sky; Zavotsky, Kathleen Evanovich; Eisenstein, Robert

doi:10.1016/j.annemergmed.2010.05.032

Cited by 94 publications

(80 citation statements)

References 32 publications

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“…The use of different interpreters was dependent on the person's needs and health situation, the characteristics of the care given, expectations and requests from the care recipient and from healthcare professionals, and also the quality of the interpreter's linguistic and relational ability (I, II). This confirms previous research that different types of interpreters are used in healthcare, sometimes professional interpreters are preferred (Bernstein 2002;Karliner et al 2007;Ramirez et al 2008;Bagchi et al 2011) and sometimes family members or bilingual staff are used and preferred (Gerrish & Clayton 2004;Edwards et al 2005;Fatahi et al 2008;Rosenberg et al2008;Hadziabdic et al2014). The result of this study shows that interpreting practices are complex and the care performed in different healthcare areas impacts decisions about what type of interpreter to use, meaning that organizing interpreter services can benefit from being adapted to the specific context.…”

Section: Discussion Of Resultssupporting

confidence: 75%

“…The use of professional interpreters in emergency healthcare promotes the best quality of communication and increase patient satisfaction (Ramirez et al 2008;Bagchi et al 2011), it also leads to better services and reduces return rates (Bernstein 2002). However, professional interpreters are underutilized in emergency healthcare context (Ramirez et al 2008;Ginde et al 2009;Ginde et al 2010), one reason could be the use of friends and family members as interpreters, which many patients were comfortable with (Ginde et al 2010).…”

Section: Language Barriers and Interpreting Practices In Healthcarementioning

confidence: 99%

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Organizing Language Interpreting Services in Elderly and Emergency Healthcare

Lundin¹

2018

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Section: Discussion Of Resultssupporting

confidence: 75%

Section: Language Barriers and Interpreting Practices In Healthcarementioning

confidence: 99%

Organizing Language Interpreting Services in Elderly and Emergency Healthcare

Lundin¹

2018

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“…This causes a communication gap in healthcare service that might lead to health disparities [1], inappropriate treatment [2] and longer hospitalization [3]. Previous literature reviews [4-6] and a clinical study [7] have recommended the use of professional interpreters to overcome communication barriers, to improve patient satisfaction, equity and quality of healthcare. Working with an interpreter in a healthcare encounter can provide an enriching opportunity with broader knowledge and perspectives but may also result in decreased privacy in the caring relationship [8].…”

Section: Introductionmentioning

confidence: 99%

Arabic-speaking migrants’ experiences of the use of interpreters in healthcare: a qualitative explorative study

Hadziabdic

Hjelm

2014

Int J Equity Health

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IntroductionArabic-speaking migrants have constituted a growing population in recent years. This entails major challenges to ensure good communication in the healthcare encounter in order to provide individual and holistic healthcare. One of the solutions to ensure good communication between patient and healthcare staff who do not share the same language is to use a professional interpreter. To our knowledge, no previous qualitative studies have been found concerning Arabic-speaking migrants and the use of interpreters. This study aims to ascertain their individual experiences which can help extend our understanding of the studied area.MethodA purposive sample of 13 Arabic-speaking persons with experience of using interpreters in healthcare encounters. Data were collected between November 2012 and March 2013 by four focus-group interviews and analysed with qualitative analysis according to a method described for focus groups.ResultsFour categories appeared from the analysis: 1) The professional interpreter as spokesperson; 2) Different types of interpreters and modes of interpretation adapting to the healthcare encounter; 3) The professional interpreter’s task and personal properties affected the use of professional interpreters in a healthcare encounter; 4) Future planning of the use of professional interpreters in a healthcare encounter. The main findings were that the use of interpreters was experienced both as a possibility and as a problem. The preferred type of interpreters depended on the interpreter’s dialect and ability to interpret correctly. Besides the professional interpreter’s qualities of good skill in language and medical terminology, translation ability, neutrality and objectivity, Arabic-speaking participants stated that professional interpreters need to share the same origin, religion, dialect, gender and political views as the patient in order to facilitate the interpreter use and avoid inappropriate treatment.ConclusionThe study showed that the personal qualities of a good interpreter not only cover language ability but also origin, religion, dialect, gender and political views. Thus, there is need to develop strategies for personalized healthcare in order to avoid inappropriate communication, to satisfy the preferences of the person in need of interpreters and improve the impact of interpretation on the quality of healthcare.

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“…Increased staff satisfaction was also reported. 43 In a study of patients presenting with chest pain to a London ED, language obstacles were noted to lead to 'frank miscommunication' and increase the likelihood of clinical adverse events. 32 Numeroso et al invited Italian EPs to complete a survey following consultations with migrants.…”

Section: Patient Ip Factorsmentioning

confidence: 98%

Understanding team, interpersonal and situational factors is essential for routine communication with patients in the emergency department (ED): A scoping literature review and formation of the ‘T.IP.S’ conceptual framework

Graham

Smith

2016

Journal of Communication in Healthcare

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Introduction Most patient-provider communication skills frameworks focus on interpersonal behaviours within the context of a single consultation. In contrast, Emergency Department (ED) patient encounters consist of many new interactions with different professionals over a short time period. Additionally, ED care often occurs in a chaotic, unpredictable, and overcrowded environment. While these factors are recognised to present a major challenge to effective patient-provider communication in the ED, there is no accepted framework to guide how professionals or teams should approach and optimise communication with patients in the ED. Objectives This review aims to identify the current literature relating to routine patient provider communication processes in the ED and synthesise a new framework to enhance understanding of routine patient-provider communication processes in the ED. Methods Searches of Scopus, Medline, EMBASE and CINAHL were conducted to identify literature written between 2000 and 2016 using the terms ((communication OR consultation OR health literacy) AND (patient) AND (emergency medicine OR emergency department)). Results Fifty-five relevant articles were selected for final inclusion. A qualitative synthesis was conducted and content interpreted as either facilitating factors or obstacles to routine ED communication were coded and grouped into three overarching

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Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency: Results of a Randomized Controlled Trial

Cited by 94 publications

References 32 publications

Organizing Language Interpreting Services in Elderly and Emergency Healthcare

Organizing Language Interpreting Services in Elderly and Emergency Healthcare

Arabic-speaking migrants’ experiences of the use of interpreters in healthcare: a qualitative explorative study

Understanding team, interpersonal and situational factors is essential for routine communication with patients in the emergency department (ED): A scoping literature review and formation of the ‘T.IP.S’ conceptual framework

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