Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19

Liu-Lastres, Bingjie; Wen, Han; Okumuş, Fevzi

doi:10.1016/j.ijhm.2023.103494

Cited by 5 publications

(1 citation statement)

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“…If communication is limited, unclear, and unsatisfactory, employees may feel isolated and unsupported by their organization (Yoon and Thye 2002). These perceptions are especially significant in periods of change and tension in their work environment (Argenti 2003;Gomes et al 2021;Liu-Lastres et al 2023).…”

Section: Satisfaction With Internal Communication Perceived Organizat...mentioning

confidence: 99%

Satisfaction with Internal Communication and Hospitality Employees’ Turnover Intention: Exploring the Mediating Role of Organizational Support and Job Satisfaction

Duarte,

Silva

2023

Administrative Sciences

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Managing employee turnover is a key function in human resource management (HRM) that has become especially relevant given current staff shortages. The travel and tourism industry has been strongly affected, with many organizations having difficulty attracting and retaining workers. Portugal, as a prominent player in tourism, is no exception, and the workforce shortage crisis has been discussed in various forums and has attracted media attention. The present study examined hotel employees’ turnover intention and its relationship with their job satisfaction and positive perceptions of internal communication and organizational support. The proposed theoretical model included that internal communication contributes to the quality of employee–organization relationships by increasing perceived organizational support and job satisfaction, which in turn serve as sequential mediators of hotel workers’ diminished intent to leave their employer. Multiple regression analyses were performed using data collected from 12 hotels (number = 370 workers). The results support the model as they confirm that a statistically significant negative relationship exists between employees’ satisfaction with internal communication and their turnover intention. These variables are both directly and indirectly connected through perceived organizational support and job satisfaction. Implications for HRM are discussed including the importance of refining internal organizational communication to strengthen employee–organization ties.

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Section: Satisfaction With Internal Communication Perceived Organizat...mentioning

confidence: 99%