Examining factors influencing patient satisfaction with nurse practitioners in rural urgent care centers

Ryan, Kimberley; Rahman, Ateequr

doi:10.1111/j.1745-7599.2011.00688.x

Cited by 22 publications

(29 citation statements)

References 14 publications

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“…The findings also indicate that rapport building, accessibility, flexibility with scheduling and consistency of health care provider, contributed to patient satisfaction which corresponds with research findings. [20,32] Patient satisfaction for age, gender, educational level and ethnicity had no statistical significance in our study and was also similar to the research. [16] However, age and accessibility of NP services were statistically significant, congruent with research findings on high patient satisfaction with NP care in rural Canadian family practice clinics.…”

Section: Discussionsupporting

confidence: 77%

“…This is consistent with the literature demonstrating that patients were very satisfied with NP health care services. [15,16,21,22,30,32,[34][35][36] Furthermore over 98% of participants would seek the services of a NP in the future. The findings also indicate that rapport building, accessibility, flexibility with scheduling and consistency of health care provider, contributed to patient satisfaction which corresponds with research findings.…”

Section: Discussionmentioning

confidence: 99%

“…These findings were similar with the literature. [21,32,33] "When answering the questions about scheduling an appointment with the NP, I answered disagree because she works in several clinics in the region and it is very difficult to get an appointment with her. She is stretched over our vast coast providing services rather than being located in one health center.…”

Section: Narrative Findingsmentioning

confidence: 99%

“…This theme was a reflection of the relationship that participants had developed with the NP overtime and is consistent with the research. [30] The value that participants placed on needing a consistent health care provider [19,32,33] may have influenced the reposnses in NL.…”

Section: The Best Thing To Happenmentioning

confidence: 99%

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Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Emberley-Burke

Meadus

Twomey

2018

CNS

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Objective: The aim of the study was to determine the level of patient satisfaction with health care provided by Nurse Practitioners (NPs) in Newfoundland and Labrador (NL), in primary health care settings. Methods: This is a descriptive study. 155 adult patients (N = 155) were recruited from the four regional health authorities (RHAs) throughout NL who employed NPs in a primary health care setting. A 47-item questionnaire called the Nurse Practitioner Satisfaction Survey (NPSS) was given to patients after receiving care from a NP. Results: Over 93% of the participants agreed or strongly agreed with their degree of satisfaction of care provided by the NP. Patients who visited the NP one to five times in the past year reported higher levels of satisfaction. No significant differences based upon marital status, gender or ethnicity were found. Conclusions: Patient satisfaction was rated as high for care provided by NPs with over 98% of participants reporting they would seek the services of a NP in the future. The majority of the participants would recommend the NP to others seeking health care services. This study describes patient satisfaction with NP care and highlights NPs as valued providers of care in rural and urban primary health care settings. Identified narrative themes were timely access to care, NP knowledge, trust, and provider consistency. NPs should seek ways to ensure they work to their full scope of practice to meet the needs of the population and increase their presence in primary health care settings.

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Section: Discussionsupporting

confidence: 77%

Section: Discussionmentioning

confidence: 99%

Section: Narrative Findingsmentioning

confidence: 99%

Section: The Best Thing To Happenmentioning

confidence: 99%

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Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Emberley-Burke

Meadus

Twomey

2018

CNS

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“…Numerous patients choose to forgo routine examinations and preventive care and instead seek treatment at an urgent care center, even for non-urgent needs [4]. Urgent care clinics are open for walk-in medical care for treatment of minor illnesses and injuries that are not life-threatening.…”

Section: Urgent Care Clinicsmentioning

confidence: 99%

Why go to a Hospital Minor Care Clinic? Considerations Important to the Patient

Moore¹,

Hanson²,

Jiang³

et al. 2014

International Journal of Management Excellence

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Nurse practitioners’ job satisfaction in rural versus nonrural areas

Bae

2016

Journal of the American Association of Nurse Practitioners

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Purpose The purpose of this study is to examine the nature of nurse practitioners’ (NPs) job satisfaction and its relationship to work conditions in rural versus nonrural areas. Data sources A secondary analysis of data extracted from the 2012 National Sample Survey of Nurse Practitioners. NPs in active practice in clinical settings were included in this study. The final analytic sample consisted of 9010 NPs. Conclusions and implications for practice Overall, NPs were satisfied with their positions (satisfied to very satisfied). Both rural and nonrural NPs were most satisfied with the proportion of their time spent in patient care, their level of autonomy, and the respect that they received from other colleagues. Nonrural NPs who said or stated that they performed to the fullest extent of their states’ legal scope of practice were more satisfied than nonrural NPs who did not. When nonrural NPs fully utilized their NP skills, their job satisfaction increased. For rural NPs, a similar pattern was found regarding full use of their NP skills. The evidence found in this study reminds us that given the increasing demands for NPs’ healthcare services, continuous effort should be made to recruit and retain rural NPs.

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Examining factors influencing patient satisfaction with nurse practitioners in rural urgent care centers

Cited by 22 publications

References 14 publications

Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Patient satisfaction with nurse practitioner care in Newfoundland and Labrador

Why go to a Hospital Minor Care Clinic? Considerations Important to the Patient

Nurse practitioners’ job satisfaction in rural versus nonrural areas

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