Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services

Luo, Xin; Li, Han; Zhang, Jie; Shim, Jung P.

doi:10.1016/j.dss.2010.02.008

Cited by 861 publications

(766 citation statements)

References 66 publications

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“…In recent years, innovative technologies have become an increasingly important element in banking industry's competitive scenario, as they have allowed the development of multiple access channels and have made new banking services viable to customers. In order to maintain and create competitive edge, banks are continuously trying to expand their capabilities (LUO et al, 2010).…”

Section: It Investments In Banksmentioning

confidence: 99%

Impacto dos investimentos em TI no resultado operacional dos bancos brasileiros

Faria

Maçada

2011

Rev. adm. empres.

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IT has transformed the banking industry in recent years, becoming strategic and vital for business. Given this context, the main objective of this study was to analyze the impact of IT investments in the operating income of Brazilian banks. The econometric model was based on a Cobb-Douglas production function with three variables, namely, the operating income, IT investments and personnel expenses. Data were collected from COSIF system, operated by the Brazilian Central Bank, and the study covered the period from 1997 to 2008. After specifying the model, four analyses on the impact of IT investments were conducted: cross section analysis, longitudinal analysis (panel data), comparative analysis of IT investments by both domestic and foreign banks, and the analysis of behavior of these investments within the context of the millennium bug (Y2K) and the implementation of the Brazilian Payment System (SPB). ABSTRACT

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Section: It Investments In Banksmentioning

confidence: 99%

Impacto dos investimentos em TI no resultado operacional dos bancos brasileiros

Faria

Maçada

2011

Rev. adm. empres.

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“…It is more useful, because PLS has the ability to identify path relationships of statistical significance (Goodhue, Lewis, & Thompson, 2006). Other powerful features of PLS path modeling are to examine the model fit in a straightforward manner, test the proposed hypotheses (Luo, Li, Zhang, & Shim, 2010), and provide a more accurate estimation of the mediating effects by looking into the free measurement errors (Chin, Marcolin, & Newsted, 2003).…”

Section: Resultsmentioning

confidence: 99%

Antecedents of Customer E-loyalty With the Effect of Trustworthiness in Malaysia Context

2014

CUBR

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The rapid growth of online shopping has led to inspire customer e-loyalty among Malaysians, especially living in this digital environment. Commitment-trust theory is applied as the theoretical base to explain the factors influencing customer e-loyalty. The primary objective of this study is to investigate the direct impact of customer interface quality, service quality (SERVQUAL), website quality, technology acceptance factors, and technology trust on customer e-loyalty. This study also aims to examine the indirect effect of independence variables on customer e-loyalty through the effects of trustworthiness. SmartPLS 2.0 (M3) is applied as analytical tool to study the impact. A survey is conducted with 395 respondents who had online purchase experience. The findings indicated that customer interface quality, SERVQUAL, website quality, technology acceptance factors, and technology trust have positive impact on customer e-loyalty. Additionally, trustworthiness is used as mediator exclusive of SERVQUAL. Several implications of the findings, limitations of the study, and recommendations for future research are highlighted.

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“…This is a logical evolution of electronic banking (Luo et al, 2010). Chen (2013) presented the newly emerging channels of online banking and rapidly increasing penetration rates of mobile phones.…”

Section: Mobile Bankingmentioning

confidence: 99%

“…The convergence of the Internet, wireless technologies and mobile devices has led to mobile commerce (m-commerce) a new paradigm of an emerging information technology (Luo, Li, Zhang, and Shim, 2010).Therefore, financial institutions deliver online services via various electronic channels subsequently diminishing the importance of conventional branch networks (Chan, 2013).In today's commerce, mobile banking has gained significant importance, and the growth of the field is accelerating (Lin, 2011;Afshan and Sharif, 2016).Market Intelligence & Consulting Institute (MIC) (2015a) presented emerging information issues of banking. They focused on digital innovation applications and payments including digital banking application, mobile payment, and third-party payment.…”

Section: Introductionmentioning

confidence: 99%

The Influence of Intention to Use the Mobile Banking - The Privacy Mechanism Perspective

Tseng¹,

Han²,

Su³

et al. 2017

jmr

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With the rapid development in digital and mobile technologies, banks or other financial institutions have provided various mobile banking solutions or services to their customers for enabling mobile commerce. However, there is always a trade-off between convenience and security for people to decide whether they adopt mobile banking services or not. In the mobile age, people are concerned for transaction security and information privacy immensely. Accordingly, how to provide the secured financial services to their customers become more important for a bank. Survey research method is imported to understand how the privacy mechanism, including privacy policy and privacy empowerment, influences the adaption of mobile banking. Based on a survey of 425 participants, we used a structural equation modeling approach to investigate the research model. The results indicate that privacy mechanisms are matter for people to concern about the privacy of their personal information and their intention to use mobile banking. In other words, we found that privacy empowerment is significant which in turn led customers to be more likely to adopt mobile banking.

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Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services

Cited by 861 publications

References 66 publications

Impacto dos investimentos em TI no resultado operacional dos bancos brasileiros

Impacto dos investimentos em TI no resultado operacional dos bancos brasileiros

Antecedents of Customer E-loyalty With the Effect of Trustworthiness in Malaysia Context

The Influence of Intention to Use the Mobile Banking - The Privacy Mechanism Perspective

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