“…Yet, attempting to define listening with very concrete behaviors may fail to truly capture the experience of the speaker. For example, a measure based on actual listening behaviors, such as eye contact, is only modestly correlated with the speaker's experience of being listened to (Bodie, Jones, Vickery, Hatcher, & Cannava, ). Moreover, “active listening”—a set of concrete behaviors including reflections of content and emotion—was found to sometimes be perceived as manipulative in the business setting (Tyler, ), and it showed no effect on marital quality (Gottman, Coan, Carrere, & Swanson, ).…”