Examining the effect of radical innovation and incremental innovation on leading e-commerce startups by using expectation confirmation model

Gunawan, Frengky; Santoso, Adhi Setyo; Yustina, Andi Ina; Rahmiati, Filda

doi:10.1016/j.procs.2021.12.155

Cited by 12 publications

(18 citation statements)

References 42 publications

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“…When it comes to the relationship between satisfaction and continuance intention, current studies explained that satisfaction is more predictive in explaining continuance intention or considered to be one main driver of continuance intention (Akdim et al, 2022 ; Gunawan et al, 2022 ; Saima et al, 2022 ). It is an effective outcome that influences learners' decisions to remain or leave a course (Dal Santo et al, 2022 ).…”

Section: Theoretical Development and Hypothesesmentioning

confidence: 97%

Chinese Consumers' E-Learning Satisfaction and Continuance Purchase Intention on Paid Online Python Course

et al. 2022

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With the development of internet technology, e-learning has become an essential part of the modern education system. However, the e-learning market faces enormous competition. Consumers' continuance purchase intention has become a vital factor in the success of e-learning courses. Thus, factors that influence consumers' continuance purchase intention should be examined in the e-learning market. However, little research has focused on identifying the continuance purchase intention of an e-learning course. Based on the information system continuity model ISC), this paper develops a research model to investigate the factors influencing satisfaction and continuance purchase intention in e-learning. A cross-sectional, questionnaire-based research design was used in this study. We collected data from consumers who had enrolled in paid online Python courses. In total, 508 paid online Python course users completed the online survey. SmartPLS software was used for data analysis. The results demonstrated that perceived course quality, service quality, convenience, and usefulness significantly affect consumers' satisfaction with the experience course. Moreover, the findings show that satisfaction, self-efficacy, and e-word of mouth (e-WOM) determine the consumers' continuance purchase intention of the reminder course. This study also found that satisfaction mediates the effects of experience courses on consumers' continuance purchase intention of the online Python course. The implications for theory and practice and future research directions are discussed.

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Section: Theoretical Development and Hypothesesmentioning

confidence: 97%

Chinese Consumers' E-Learning Satisfaction and Continuance Purchase Intention on Paid Online Python Course

et al. 2022

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“…Tingkat kenikmatan saat menggunakan suatu sistem informasi/ teknologi. (Wu et al, 2020 ;Gunawan et al, 2021) 1.…”

Section: Enjoyment (En)unclassified

Pemodelan Continuance Intention Dalam Kasus Penggunaan Dompet Digital Di Kalangan Mahasiswa

Palullungan

2022

JIEMS

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<p><em>The successful use of an information system or technology does not only focus on the perception of the first use (initial use), but also on the sustainability of its use (continuance intention). Continuance intention is a behavior that shown by consumer to continue to use an information system or technology. The purpose of this study was to determine the factors that influence continuance intention to use digital wallets among students. The results obtained from this study can be used by interested companies, such as e-commerce, internet service providers, retailers, and banks to predict consumer behavior in conducting transactions so that they can provide transaction services according to the needs and desires of consumers. The data collection method in this study was a questionnaire with the help of google form. The analysis technique used is Structural Equetion Modeling (SEM) with the help of PLS-SEM 4 software. The model developed is based on the Expectation Confirmation Model (ECM) by adding information quality and service quality variables. By the 9 hypotheses built, there is 1 rejected hypothesis while the other 8 hypotheses are accepted. Quality service variable has no effect on consumers' initial trust to use digital wallets. The Satisfaction variable motivates users to continue using digital wallets.</em></p>

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“…Confirmation memiliki pengaruh positif dan signifikan terhadap satisfaction Selain berdampak terhadap satisfaction, adanya konfirmasi antara harapan dengan pengalaman riil dalam menggunakan layanan VOD akan dapat menimbulkan perilaku postif yang lain dari konsumen, yaitu keingan untuk terus menggunakan layanan (Pereira & Tam, 2021). Adanya pengalaman yang sesuai atau melebihi ekspektasi akan mendorong konsumen untuk terus mendapatkan pengalaman yang positif tersebut dengan cara terus menggunakan layanan (Gunawan et al, 2022;Nascimento et al, 2018;Tam et al, 2022). Bukti empiris untuk hal ini antara lain didapati dalam Gupta et al (2021) serta Wen et al (2022) dalam konteks penggunaan aplikasi m-commerce.…”

Section: Confirmationunclassified

“…Confirmation berpengaruh signifikan terhadap continuance intention (p=0.008) Hal ini dapat diartikan bahwa kesesuaian antara harapan dengan pengalaman berlangganan tersebut memiliki dampak langsung yang signifikan tidak saja terhadap kepuasan namun juga intensi pelanggan untuk melanjutkan berlangganan. Hasil ini sejalan dengan temuan dari Gunawan et al (2022) serta Pereira dan Tam (2021) pada konteks yang sama, yakni layanan VOD.…”

Section: Pembahasanunclassified

“…Hasil mengindikasikan bahwa satisfaction memiliki pengaruh positif dan signifikan terhadap continuance intention (p=0.000). Hasil ini sejalan dengan Gunawan et al (2022), Lim et al (2019), dan Liu et al (2021), yang dapat diartikan bahwa semakin tinggi tingkat satisfaction yang dirasakan oleh pelanggan maka semakin tinggi pula minat mereka untuk melanjutkan berlangganan.…”

Section: Pembahasanunclassified

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Perceived playfulness, perceived usefulness, confirmation dan continuance intention pada layanan video on demand: satisfaction sebagai mediasi

Andrew

Ardianti

2022

MBR

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Di tengah meningkatnya jumlah pelanggan video on demand (VOD) selama pandemi, penelitian selama ini belum menjelaskan tentang hal-hal yang membentuk intensi pelanggan untuk melanjutkan berlangganan layanan tersebut. Oleh karena itu, penelitian ini bertujuan untuk menjelaskan pengaruh perceived playfulness, perceived usefulness, dan confirmation terhadap continuance intention dengan satisfaction sebagai variabel yang memediasi. Dengan menggunakan partial least square (PLS) sebagai teknik analisa data, hasil penelitian menunjukkan pentingnya kesesuaian antara ekspektasi dengan pengalaman riil pelanggan dalam menggunakan layanan VOD terhadap continuance intention. Selain itu hasil riset juga menunjukan kontribusi satisfaction sebagai full ataupun partial mediating variable dalam menjelaskan pengaruh perceived playfulness, perceived usefulness dan confirmation terhadap continuance intention.

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Examining the effect of radical innovation and incremental innovation on leading e-commerce startups by using expectation confirmation model

Cited by 12 publications

References 42 publications

Chinese Consumers' E-Learning Satisfaction and Continuance Purchase Intention on Paid Online Python Course

Chinese Consumers' E-Learning Satisfaction and Continuance Purchase Intention on Paid Online Python Course

Pemodelan Continuance Intention Dalam Kasus Penggunaan Dompet Digital Di Kalangan Mahasiswa

Perceived playfulness, perceived usefulness, confirmation dan continuance intention pada layanan video on demand: satisfaction sebagai mediasi

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