Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention

Tandon, Urvashi; Mittal, Amit; Manohar, Sridhar

doi:10.1007/s12525-020-00436-1

Cited by 45 publications

(24 citation statements)

References 105 publications

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“…UTAUT2 has been contemplated as a significant model in information security (IS) adoption and proved superior to competing models (Venkatesh et al , 2012; Hong et al , 2011; Tandon and Kiran, 2018; Dwivedi et al , 2020). UTAUT2 has been widely tested by researchers on different technologies like online shopping (Tandon et al , 2020), health care (Ahlan and Ahmad, 2015; Alam et al , 2020), online booking of hotels (Chang et al , 2019), online gaming (Ramírez-Correa et al , 2019) and e-government services (Al-Shafi et al , 2009). There is sparse literature available on the validation of UTAUT 2 in educational settings, especially in developing countries.…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

A unified perspective on the adoption of online teaching in higher education during the COVID-19 pandemic

Mittal

Mantri

Tandon

et al. 2021

IDD

Self Cite

102

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Purpose The study aims to develop a theoretical model that highlights the determinants of the adoption of online teaching at the time of the outbreak of COVID-19. This study adopted a time-series analysis to understand the factors leading to the adoption of online teaching. Design/methodology/approach Empirical data were gathered from 222 university faculty members by using an online survey. In the first phase, data were collected from those faculty members who had no experience of conducting online classes but were supposed to adopt online teaching as a result of the COVID-19 pandemic and subsequent lockdown. After two weeks, a slightly modified questionnaire was forwarded to the same group of faculty members, who were conducting online classes to know their perception regarding the adoption and conduct of online teaching. Findings Both the proposed conceptual frameworks were investigated empirically through confirmatory factor analysis and structural equation modeling. Significant differences were found in the perceptions of faculty members regarding before and after conducting classes through online teaching. Originality/value This study contributes to the literature by presenting and validating a theory-driven framework that accentuates the factors influencing online teaching during the outbreak of a pandemic. This research further extends the unified theory of acceptance and use of technology by introducing and validating three new constructs, namely: facilitative leadership, regulatory support and project team capability. Based on the findings, practical insights are provided to universities to facilitate adoption, acceptance and use of online teaching during a health-care emergency leading to campus lockdowns or the imposition of restrictions on the physical movement of people.

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Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

A unified perspective on the adoption of online teaching in higher education during the COVID-19 pandemic

Mittal

Mantri

Tandon

et al. 2021

IDD

Self Cite

102

View full text Add to dashboard Cite

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“…As stated before, the quality of the information displayed by companies to users is crucial in purchasing decisions (Chen & Chang, 2018; Gao et al, 2012; Park & Kim, 2003. The same has already been evidenced by Li et al (2017) and Tandon (2020). Concerning customer satisfaction, the influence of website quality is already known (Hsu, 2008; Lin et al, 2011; Shankar et al, 2003, although for future research, it is necessary to assess which website elements are most relevant, be it the level of security, ease of use, intuitiveness when it comes to navigating among elements, etcetera.…”

Section: Discussionmentioning

confidence: 78%

Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy

2021

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COVID-19 has led to social isolation and a subsequent increase in online shopping has been observed. The present study is based on theory of reasoned action and focused on 371 Peruvian consumers, it seeks to evaluate the current effect of the website quality, customer satisfaction, and customer trust in online repurchases. The current study is cross-sectional and uses an online survey with 22 questions that evaluated consumers repurchase intentions. A technical SEM-PLS analysis was used. It was found that website quality had a positive influence on customer satisfaction, website quality positively influenced customer trust, customer satisfaction had a positive influence on customer trust, customer satisfaction had a positive influence on online repurchase intention, and customer trust had a positive influence on online repurchase intention. The model explained 20.6% of online repurchase intention behavior. Outcomes of the bootstrapping test were used to evaluate if path coefficients are significant. The outcomes can help companies to develop strategic plans to increase online purchasing. The novelty is based on using the partial least squares structural equation modeling (SEM-PLS) technique.

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“…Furthermore, the current study complements and extends Yin et al ’s (2016) findings by validating the UTAUT-2 model in the context of a developing country. Another important contribution is the discovery of the significant positive influence of DS, PR, RP, SI and WI on ePharmacy use, representing an essential link between health-care services and ecommerce (Tandon et al , 2020). To the best of the authors’ knowledge, this study is at the forefront of extending the UTAUT model by examining a new technology (smartphone application), new technological services (ePharmacy services) and the emerging economy of Bangladesh.…”

Section: Theoretical Contributionsmentioning

confidence: 99%

Understanding the determinants of ePharmacy services: the moderating effect of technology discomfort

Gani

Rahman

Faroque

et al. 2022

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Purpose The purpose of this study is to understand the determinants affecting behavioral intention (BI) to use ePharmacy services. The moderating role of technology discomfort in the relationship between BI and the actual use of ePharmacies in the context of Bangladesh is also examined. Design/methodology/approach A descriptive, quantitative approach was used to consider the UTAUT-2 model. Using the convenience sampling method, 255 responses were collected. The data were analyzed using Smart-PLS 3.2 software to investigate the hypothesized relationships. Findings The findings reveal that website information, doctors’ services, performance expectancy, return policy, social influence, perceived reliability and facilitating conditions are significantly related to the BI to use ePharmacy services. Interestingly, the structural equation modeling results also confirmed that technology discomfort has no moderating effect on the relationship between BI and actual usage behavior. Research limitations/implications This research provides theoretical contribution by extending the practical knowledge focusing on the relationship of ePharmacy, BI and actual usage behavior by using UTAUT-2 model – a relevant and unexplored issue in the easting literature, offering several research opportunities as the future avenue. Practical implications The result highlights the economic and social relevance from the perspective of a developing country. As people are showing their intention toward ePharmacy, managers and decision-makers need to take strategic decision to overcome any difficulties. Policymakers need to improve their services for the expansion of ePharmacy through different development projects. Originality/value This study advances past studies on the use of ecommerce in the pharmaceutical industry and provides a general understanding of customers in developing countries.

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Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention

Cited by 45 publications

References 105 publications

A unified perspective on the adoption of online teaching in higher education during the COVID-19 pandemic

A unified perspective on the adoption of online teaching in higher education during the COVID-19 pandemic

Determinants of online repurchase intention in COVID-19 times: Evidence from an emerging economy

Understanding the determinants of ePharmacy services: the moderating effect of technology discomfort

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