“…Observed immediate declines in service visits are attributable to public health measures mandating physical distancing, which reduced service capacity. Barriers to service access due to pandemic-related restrictions, including closures, capacity limitations, reduced hours of operation, have been reported in many settings ( Glick et al, 2020 ; Russell et al, 2021 ; Trayner et al, 2022 ; Whitfield et al, 2020 ). In addition to these service disruptions, SCS clients may have avoided attending in order to minimise their infection risk, particularly given the underlying vulnerabilities many clients face ( Ali et al, 2020 ; Bouck et al, 2022 ).…”