“…A recent change in the industry has been the development of online food delivery services (OFDS) -internet platforms that allow customers to purchase food from partnering restaurants through web applications, and have it delivered to their homes. The advent of OFDS changes the food sector considerably due to the increase in e-commerce and shift from traditional modes of food preparation (home cooking, semi-prepared home cooking and in-restaurant meals) to food delivery (Behzad et al 2014). As more regions of the world undergo urbanisation and as everyday life gets more fast paced, the use of OFDS is predicted to grow (Lucas & Zhang 2018;Vuong 2018).…”