Abstract:Manufacturing small-to-medium enterprises (SME's) in Hong Kong utilise the Hong Kong industrial design profession as a source of competitiveness. However, the contribution of industrial design to these objectives falls short due to mis-aligned priorities and unmet manufacturer needs. This paper and associated literature review discusses the background and context for the creation of a Balanced Scorecard for industrial design management framework. The framework's intention is to provide a robust solution to Hon… Show more
“…These key components may act as a framework for initiating interdisciplinary practice to explore the wicked problem of AT. For illustrative purposes, these key components have been related to the four performance measures of the Balanced Scorecard (Kaplan 1992; Choy, Kuys & Renda 2020), which has historically been successfully implemented within healthcare (Bohm et al 2021; Betto et al 2022) including understanding issues in AT (Hemphill et al 2019). While these examples are suggestions only, they are intended to guide design practice for impact within these spaces and will now be discussed individually. Figure 4. Potential for design impact within the critical components for the improvement of assistive technology, with areas of impact from literature and example from the Balanced Scorecard (author generated).…”
Assistive technology (AT) is any artefact that enables participation in activities usually limited by disability. Frequently, AT suffers from poor design engagement and utilisation. Moreover, up to 30% of all AT is abandoned within a year, negatively impacting users. This presents an ongoing challenge for occupational therapists (OTs) who work with assistive technologies. A literature review was conducted using a Preferred Reporting Items for Systematic Reviews and Meta-Analysis protocol to understand this issue and its implications for the design community. This study explores current themes of AT abandonment and the role of OT within the lens of design thinking. Studies, including design intervention in AT, were subsequently highlighted. This led to comparing this literature with more traditional health literature, exploring the potential enablers and barriers for design in engaging with AT. This evidenced the benefits of collaboration between design and OT disciplines to improve the product and reduce abandonment issues.
“…These key components may act as a framework for initiating interdisciplinary practice to explore the wicked problem of AT. For illustrative purposes, these key components have been related to the four performance measures of the Balanced Scorecard (Kaplan 1992; Choy, Kuys & Renda 2020), which has historically been successfully implemented within healthcare (Bohm et al 2021; Betto et al 2022) including understanding issues in AT (Hemphill et al 2019). While these examples are suggestions only, they are intended to guide design practice for impact within these spaces and will now be discussed individually. Figure 4. Potential for design impact within the critical components for the improvement of assistive technology, with areas of impact from literature and example from the Balanced Scorecard (author generated).…”
Assistive technology (AT) is any artefact that enables participation in activities usually limited by disability. Frequently, AT suffers from poor design engagement and utilisation. Moreover, up to 30% of all AT is abandoned within a year, negatively impacting users. This presents an ongoing challenge for occupational therapists (OTs) who work with assistive technologies. A literature review was conducted using a Preferred Reporting Items for Systematic Reviews and Meta-Analysis protocol to understand this issue and its implications for the design community. This study explores current themes of AT abandonment and the role of OT within the lens of design thinking. Studies, including design intervention in AT, were subsequently highlighted. This led to comparing this literature with more traditional health literature, exploring the potential enablers and barriers for design in engaging with AT. This evidenced the benefits of collaboration between design and OT disciplines to improve the product and reduce abandonment issues.
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