Experience Design: Technology for All the Right Reasons

Hassenzahl, Marc

doi:10.2200/s00261ed1v01y201003hci008

Cited by 472 publications

(550 citation statements)

References 63 publications

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“…Moreover, terms such as user experience have been introduced to emphasise the importance of the feelings that users experience as they interact with technological artefacts (Bødker, 2006;Hassenzahl, 2010;Desmet and Hekkert, 2007;Norman, 2004;Wright et al, 2008). Most scholars in the field agree that emotion is one of the main dimensions of user experience (Bargas-Avila and Hornbaek, 2011;Hassenzahl and Tractinsky, 2011;Norman, 2004;Saariluoma and Jokinen, 2014;Thüring and Mahlke, 2007).…”

Section: Introductionmentioning

confidence: 99%

Emotional user experience: Traits, events, and states☆

Jokinen

2015

International Journal of Human-Computer Studies

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Emotional experience has become an important topic in human-technology interaction research and design. Nevertheless, such research and design often lacks a proper explanatory basis and methodologically robust operationalisation. In this article, a conceptualisation of emotional user experience is formulated based on the appraisal theory of emotion, where the goal congruence of the interaction events and the task-independent individual traits are thought to underlie the user's emotional response. A laboratory study with N = 50 participants conducting ordinary computer tasks is reported. The results suggest that subjective emotional experience depends on a number of factors relating to individual differences in coping and task events. Emotional user experience, as analysed according to a competence-frustration model of emotion, is dependent on the user's technological problemsolving tendency, frustration tendency, pre-task self-confidence, and task performance.

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Section: Introductionmentioning

confidence: 99%

Emotional user experience: Traits, events, and states☆

Jokinen

2015

International Journal of Human-Computer Studies

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“…In other words, it is vital to learn directly from citizens. How this can be performed would probably require a lengthy discussion on Human-Computer Interaction techniques, a field moving towards understanding user experience (see for instance [26]), and using "in the wild" strategies [55]. However, this is beyond the scope of the BLM, which is a benchmarking method for the useful comparative evaluation of cities' e-services.…”

Section: Measuring Adoption and Introducing Citizens' Viewsmentioning

confidence: 99%

Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking

Batlle-Montserrat¹,

Blat

Abadal

2016

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Abstract. We claim that local e-services benchmarking studies summarized in indexes do little to enhance city managers' and academics' understanding of actual e-government performance, or to improve the e-services offered by cities. We undertook a different benchmarking approach, focused on learning best practices among cities, in late 2008 and early 2009. A benchlearning methodology (BLM) was developed, and a pilot study with 15 European cities was carried out. In this paper, we present the actual impact of the benchmarking study with respect to improvements in services, as the effectiveness of e-government benchmarking has rarely been evaluated. We discuss and analyse the results of a survey carried out in the same 15 cities four years after the pilot study. This paper presents evidence that BLM helped cities to identify good practices that they could learn from, and that some e-services were subsequently improved. The survey reveals that some changes are needed in the benchmarking methodology. The main one is the updating of the BLM bottom-up e-services catalogue, which is deeply discussed within the changing context of Smart Cities, especially the enlargement of the ecosystem of e-services to include citizens, the third sector, entrepreneurs, companies and other actors. A second one is the measurement of the adoption of e-services by citizens, also rarely assessed.

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“…Hassenzahl [8] and McCarthy and Wright [10] also argue that the emotions that the technology can elicit in its users should be taken into account during early design stages, made explicit, and incorporated in the design itself. This influences how films for design are being produced, for example Mancini et al [9] focus their video on the positive and negative attitudes of the user toward technology and on their consequences, with the purpose of eliciting different reactions and discussions in user groups.…”

Section: Introduction and Related Workmentioning

confidence: 99%

Design Fiction Film-Making

Gilardi

Holroyd

Brownbridge

et al. 2016

Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems

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The use of films in early stages of the design of technology is a practice that is becoming increasingly common. However, the focus of these films is usually centred on exploring the technology and its specifications rather than on the experiences that the technology can potentially create for its user. Previous research emphasises the relevance of experiences created by the technology in the users arguing that the emotions should be taken into account during early design stages and made part of the design itself. In this paper we provide a step-by-step production pipeline on how to make your own design fiction film, and how you can get the experiences across. For this purpose we focus on the experiences and emotions that a specific interaction medium elicits. We gained inspiration from the increased exploration of olfactory experiences in HCI. We used a classification of smell experiences as a starting point to produce a design fiction film for the automotive context, not limited by technology but inspired by experiences.

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Experience Design: Technology for All the Right Reasons

Cited by 472 publications

References 63 publications

Emotional user experience: Traits, events, and states☆

Emotional user experience: Traits, events, and states☆

Local e-government Benchlearning: Impact analysis and applicability to smart cities benchmarking

Design Fiction Film-Making

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