Experience-focused thinking and cognitive mapping in ethical banking practices: From practical intuition to theory

Enhancing Bank Loyalty through Sustainable Banking Practices: The Mediating Effect of Corporate Image

“…Applying the right sustainable approach requires banks to move from developing strategies for economic returns only, to adopting a strategic corporate sustainability management approach through redefining strategic processes, content, and context. This creates room for the integration of sustainable values for the banks and stakeholders at large [76].…”

“…As a means of developing a more sustainable approach capable of winning bank loyalty, banks are advised to adopt approaches such as a cognitive mapping approach, which centers on gathering information from senior management or experts, which is instrumental in the development of an ideal framework or model [76]. If properly adopted, these approaches will enable banks to gather sustainable information that can be used in making sustainability visible within the corporate strategy, including the development of financial products and services and in the adoption of digital processes and a stewardship role.…”

SEBI index: Measuring the commitment to the principles of social banking

“…-Indicator 1 (I1): Radical transparency, both of the financial information and of every activity of the bank (Alsina, 2002;Bosheim, 2012;Buttle, 2007 Sasia, 2008). -Indicator 2 (I2): Social, cultural, and/or environmental impact, and ethical assessment of the project whose financing is requested, prior to the obligatory financial analysis, as part of the triple benefit search strategy: social, environmental and financial (Alsina, 2002;Benedikter, 2012, Bosheim, 2012Buttle, 2007;De Castro, 2013;De la Cruz et al, 2011;Ferreira et al, 2016;GABV, 2015;Goyal and Joshi, 2011;Herden, 2012;Melé, 2009;Paulet et al, 2015;Potts, 2014;San José and Retolaza, 2007;Sasia, 2008;Scheire and Maertelaere, 2009;Sierra and Londoño, 2008). -Indicator 3 (I3): Organizations with an inclusive corporate governance and participative, humane and sustainable organizational structures that facilitate and promote the involvement and commitment with the values of ethical banking of their associates, employees and the rest of the interest groups or stakeholders (GABV, 2015;Herden, 2012;Melé, 2009;Potts, 2014;San Emeterio and Retolaza, 2003;Sasia, 2008).…”

“…Information published on the website Values I2.1. Ethical and social assessment of the projects or long-term commitment with the clients and their communities (Alsina, 2002;Benedikter, 2012;Ferreira et al, 2016;Goyal and Joshi, 2011;Melé, 2009;Potts, 2014;Pre-test Triodos).…”

“…The international financial crisis has caused a dramatic growth of the so-called ethical banking, as it has been proven that the financial industry is often exposed to risks derived from amoral behaviours of a degree that frequently surpasses that of other sectors (Ferreira, Jalali, & Ferreira, 2016). As a result, a growing interest in this topic by banking clients and by the scientific community can be observed.…”