2009
DOI: 10.1016/j.joon.2009.02.035
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Experience of adults with low back pain awaiting consultation with a spinal surgeon (Concurrent)

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“…Individuals may also be poorly equipped to understand a system that sorts patients by waiting time. Eastwood (2011) found that, in New Brunswick, back-pain patients waiting for a consultative appointment on potential surgery feared that calling the office to inquire about their place in the queue would place them lower on the waiting list. Desperate to receive care, these same patients upgraded their telephone services to ensure they would not miss calls from the consultative staff.…”
Section: Ordeals and Target Efficiencymentioning
confidence: 99%
“…Individuals may also be poorly equipped to understand a system that sorts patients by waiting time. Eastwood (2011) found that, in New Brunswick, back-pain patients waiting for a consultative appointment on potential surgery feared that calling the office to inquire about their place in the queue would place them lower on the waiting list. Desperate to receive care, these same patients upgraded their telephone services to ensure they would not miss calls from the consultative staff.…”
Section: Ordeals and Target Efficiencymentioning
confidence: 99%
“…Individuals may also be poorly equipped to understand a system that sorts patients by waiting time. Eastwood (2008) found that, in New Brunswick, back-pain patients waiting for a consultative appointment on potential surgery feared that calling the office to inquire about their place in the queue would place them lower on the waiting list. Desperate to receive care, these same patients upgraded their telephone services to ensure they would not miss calls from the consultative staff.…”
Section: Deficiencies In the Waiting Line As A Sorting Ordealmentioning
confidence: 99%