Experiences from Procurement of Integrated Bridge Maintenance in Sweden

International Journal of Quality and Service Sciences

2014

Self Cite

Purpose – For a long time, the winter maintenance of the Swedish road and railway network had been performed in-house by Swedish Transport Administration, Swedish local authorities i.e. municipalities and Stockholm public transport. During the last 15 years the winter operation and maintenance of these state infrastructures have been performed by public procurement and contracting from independent contractors, where in practice the lowest price is the dominating selection criteria. The aim of this paper is to investigate and identify how these contracts are designed and how satisfied the parties are with the contract and the quality of the performed work during the winter and point our directions for improvement. Design/methodology/approach – The study was conducted by a literature review and followed by semi-structured interviews and electronic questionnaire. Findings – The results of the study which are based on the interviews and the online questionnaire show that there is widespread dissatisfaction with the contracts among both clients and contractors. Practical implications – The article prepares a basis showing how a contract affects the quality of the performed winter road and railway maintenance services. Originality/value – The findings lead to a number of suggestions about how to improve the contracts, e.g. having a separate winter maintenance contract to increase the quality of performed winter maintenance measures, a more partnering-like structure where consultations and adjustment can be made during the contract period. A partnering structure also makes it less important to get all the details right in the contract.

Designing appropriate contracts for achieving efficient winter road and railway maintenance with high performance quality

International Journal of Quality and Service Sciences

2014

Self Cite

Public Procurement of Winter Road Maintenance Services Based on EU Procurement Directive − Lessons from Sweden

2013

JIM

Public procurement of road maintenance services, particularly in cold regions is not an easy task in order to satisfy road-users during winter. Road-users' dissatisfaction, complaint and pressure can usually be considered as major factors for having more accessible and safe roads during winter. These pressures have contributed and led to an increasing critical approach focusing on public procurement of these services after some harsh winters in the recent years in Sweden with traffic disruption and delay as consequence i.e. an increasing focus on the way in which the Swedish state authorities and local governments procure winter road maintenance services. The present study which is part of a larger research project investigating efficient winter road maintenance through procurement, tendering and contract aimed at extending this knowledge base with regard to procurement and socioeconomic factors with focus on the winter maintenance of the Swedish road network. The study reveals that even the Swedish winter road maintenance services are procured and outsourced in accordance with EU directive and public procurement rules transposed into the Swedish act on public procurement, the act has been interpreted in a manner that all the process has led to great dissatisfaction of end-users during winter due to improper bundling of winter related services. The lack of economic motivation in current contracts concerning winter road maintenance in the form of incentives has led to an inefficient performance of winter road measures. The study suggests a number of proposals in order to make forthcoming contracts more effective through proper bundling of winter services and create incentives for contractors to improve the performance of winter road maintenance services.

Payment mechanisms for winter road maintenance services

2013

CEB

In countries with severe winters, a major portion of the annual budget for road maintenance is allocated to winter road maintenance. Thus it is important to identify an appropriate basis for the remuneration of the entrepreneurs who carry out the maintenance tasks, one that minimises or eliminates disputes and that satisfies both client organisations and contractors. The objective of this study is to investigate and evaluate the payment models applied in Sweden for winter road maintenance services and suggest possible improvements. Inadequate reimbursement models lead either to unnecessary cost overruns that affect the client's annual budget or cause cash flow problems for the contractor, which can result in safety issues. To solve the problems associated with paying for just-in-time road maintenance, cold region countries such as Sweden have developed various remuneration models, including some based on what is known as the Weather Index. The study uses a domestic questionnaire survey, analysis of a number of current contract documents, a series of meetings with project managers followed by an international benchmarking investigation. The study identified four winter maintenance remuneration models of which one is based on weather data. The study reveals that the payment model based on weather data statistics is applied only to roads with higher traffic flow and generates the most uncertainty about costs. Possible improvements should include more reliable weather data obtained from weather stations and bonuses related to customer satisfaction.