Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic

Tuchen, Stefan; Nazemi, Mohsen; Ghelfi, Signe Maria; Kim, Euiyoung; Hofer, Franziska; Chen, Ching-Fu; Arora, Mohit; Santema, S.C.; Blessing, Luciënne

doi:10.1016/j.jairtraman.2023.102404

Cited by 9 publications

(4 citation statements)

References 27 publications

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“…There are indications of a significant relationship between employee attitudes toward the work environment and employee attitudes toward interemployee relations. Tuchen et al's (2023) study highlights the conditions of a healthy working environment at the airport. In addition, the choice of safe and comfortable transportation modes can also increase job satisfaction for airport employees (Pasha & Hickman, 2017).…”

Section: Introductionmentioning

confidence: 94%

“…This relates to work conditions that support the physical and mental health of employees (Gautama et al, 2023;Irdina et al, 2020;Tuchen et al, 2023). UPBU, besides functioning to manage and operate the airport in its area, providing comfort to passengers (Rositasari & Martanti, 2023), it is also a must to protect employees in terms of security and health (Tuchen et al, 2023). The workplace condition is one of the main psychosocial factors affecting employees (Sarabia-López et al, 2017).…”

Section: Current Conditions Of Quality Of Work Lifementioning

confidence: 99%

“…Security is generally a top priority in the airport environment for both passenger and employee safety (Greco, 2017;Kirschenbaum et al, 2012;Tuchen et al, 2023). However, it appears at UPBU Merauke, there is still a lack of human resource expertise to meet these demands (Kasmawati et al, 2021;Kirwelakubun & Suprapti, 2023).…”

Section: Asiamentioning

confidence: 99%

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Quality of Work Life at Airport Management Unit (UPBU) Merauke

Noer,

Kuntag

2024

APJME

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The aim of this study is to investigate the indicators of work life quality among employees at the Airport Management Unit (UPBU) Class 1 Mopah Merauke. A qualitative approach was adopted by collecting data from semi-structured indepth interviews with 12 civil servants representing the administration subsection, the technical operations section, the flight security section, as well as the service and cooperation section. The research findings indicate that the first determinant of work life quality is the opportunity to use and develop expertise. Skill development is an essential factor to ensure the safety and efficiency of employee work. Without the proper skills, operations could be hindered. The second indicator is the condition of a safe and comfortable work environment. Safety and health are the top priorities at the airport. The third indicator is constitutionalism within the work organization. Legal protection and employees' rights are crucial, especially in a highly structured and high-risk environment like the airport. The other four indicators, although not primary, can influence employee job satisfaction at the airport, especially if the other factors are already satisfied. The results of this study provide valuable insights into the challenges faced by employees at UPBU and offer recommendations for further improvement.

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Section: Introductionmentioning

confidence: 94%

Section: Current Conditions Of Quality Of Work Lifementioning

confidence: 99%

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Quality of Work Life at Airport Management Unit (UPBU) Merauke

Noer,

Kuntag

2024

APJME

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“…In a survey conducted to examine the experiences of aviation industry employees at four airports, in-cluding Amsterdam Airport Schiphol, Singapore Changi Airport, Taipei Taoyuan Airport, and Zurich Airport, during the Covid-19 pandemic, employees have highlighted wants and needs such as improved physical infrastructure and information technology and more flexibility in working hours [ 20 ].…”

Section: Introductionmentioning

confidence: 99%