Experiences of veterinarians in clinical behavior practice: A mixed-methods study

Ballantyne, Kelly C.; Buller, Kristin

doi:10.1016/j.jveb.2015.05.001

Cited by 14 publications

(14 citation statements)

References 28 publications

(32 reference statements)

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“…However, research into developing a specific model for delivering difficult news in veterinary medicine has been limited. Veterinarians also face tremendous pressure while delivering bad news, which has been reported as one of the common factors of occupational stress in the veterinary career [30]. Thus, it is important to teach useful communication skills in the veterinary curriculum that can help veterinary students deliver bad news and avoid any stress due to miscommunication during the veterinary clinical practice.…”

Section: Client-veterinarian Communicationmentioning

confidence: 99%

“… [ 1 ] Although poor client-veterinarian relationship is one of the sources of occupational stress in veterinary practices, veterinarians still find themselves enjoying the career because of the human-animal bond and the satisfaction of improving animal welfare. [ 30 ] To ease the process of delivering bad news, it is important to deliver information little by little, keep the language simple and clear, provide every possible treatment with related information and give sympathy to the clients. [ 7 ] Nigel Hough received several charges due to inadequate overnight care for a Staffordshire bull terrier, miscommunication with the clients and using disparaging language to the clients.…”

Section: Appendixmentioning

confidence: 99%

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An integrated review of the role of communication in veterinary clinical practice

Pun

2020

BMC Vet Res

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Background There is a growing interest in exploring the nature of communication in veterinary medicine and understanding how veterinary practitioners communicate with their clients and other professionals. This is the first integrative review of literature on veterinary communication. Applying the PRISMA model, the PubMed, PsychInfo and ERIC databases were searched using keywords such as ‘veterinary’, ‘vet’, ‘communication’ and ‘interaction’ for related articles published between 1 January 2000 and 31 December 2018. Results Keyword searching through the databases yielded 1572 related studies. Only 48 of these studies were included in our analysis after an in-depth review by two independent reviewers using the critical appraisal skills Programme frameworks with high inter-rater reliability (Cohen’s kappa coefficient κ > 0.8). The existing body of research on veterinary communication can be classified into three major areas: (a) client–veterinarian communication, (b) cross-disciplinary communication in a professional veterinarian team and (c) training of veterinary communication skills. This review details the complexity and heterogeneity of agenda in the field of veterinary communication. The included studies indicate that veterinary practitioners are not equipped with specific communication skills to address different agendas in veterinary communication. The veterinary curriculum should include a component on communication training that can help veterinary students acquire necessary communication skills that allow them to effectively communicate with clients and other professionals Conclusion This review detailed the complexity of agendas in the field of veterinary communication. The results indicate that veterinary practitioners can further benefit from training on specific communication skills that address the agendas found in veterinary communication research. Furthermore, the veterinary curriculum should include a component on communication training that equips veterinary students with the necessary communication skills that allow them to effectively communicate with different stakeholders such as clients and colleagues with and across the field of veterinary science.

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Section: Client-veterinarian Communicationmentioning

confidence: 99%

Section: Appendixmentioning

confidence: 99%

An integrated review of the role of communication in veterinary clinical practice

Pun

2020

BMC Vet Res

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“…Although compliance-related issues are recognized as one of the biggest challenges within clinical behavior practice (Ballantyne and Buller (2)), there is a paucity of empirical research on this matter. By contrast, there is an established literature on patient adherence in human medicine from more than three decades of research [e.g., Ref.…”

Section: Introductionmentioning

confidence: 99%

Development and Application of the Lincoln Adherence Instrument Record for Assessing Client Adherence to Advice in Dog Behavior Consultations and Success

et al. 2018

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Adherence to the advice of medical practitioners is critical to successful treatment outcomes and has been much researched in human health, but is less well studied in the veterinary and clinical animal behavior fields. Given that the management of behavior problems often requires substantial change in established client behavior, it is likely that adherence is a substantive issue affecting success. However, little is known about the relationships between relevant factors, and there is no established way of assessing these. Therefore, the aim of this study was to develop an instrument for coding factors likely to impinge on pet owner adherence to behavior advice and validate its utility through the identification of the factors appearing to relate most closely to a successful treatment outcome in a sample population from our clinic. Potential factors affecting adherence were identified from human health and animal behavior studies, and a survey instrument developed with items matched to these factors. Forty-two dog owners who had attended the University of Lincoln Animal Behavior Clinic over a 2-year period provided data used in the analysis. The assessment of treatment outcome success by clients and clinicians was correlated, but clinicians tended to overestimate success by half a point on a 5-point scale. Eleven items relating to adherence were found to correlate with client ratings of treatment success in a univariate analysis, with three of these remaining in an ordinal logistic regression model. These three related to trust in the advice given by the clinician, concern over distress caused to the pet in the longer term and the perceived recommendation of treatment measures that had failed. By further examining the relationship between all of these factors in a hierarchical cluster analysis, we were able to postulate ways in which we might be able to improve client adherence and thus treatment success. This provides a model for the application of the instrument in any veterinary behavior practice wishing to use client feedback to rationalize areas of the consultation which might be improved.

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“…So it is fitting that our first paper in this issue is about veterinarians whose focus is behavioral medicine. Ballantyne and Buller (2015) used an internet questionnaire to assay the responses of an international group of specialists in veterinary behavioral medicine, residents in veterinary behavioral medicine, and veterinarians who were not specialists but who focused on behavioral medicine cases to learn about training and career satisfaction. Interestingly, while specialists felt more comfortable discussing clinical issues with clients than did non-specialist practitioners, none of the factors surveyed (e.g., date of graduation, training), alone, was responsible for this.…”

mentioning

confidence: 99%

“…And while Ballantyne and Buller (2015) note that there are only 8 residencies in veterinary schools in the US, many of these are unavailable or only periodically available because of lack of funding. Two of the oldest clinical university programs in behavioral medicine in the US ceased to exist this year: the University of Minnesota, College of Veterinary Medicine and the University of Georgia, College of Veterinary Medicine both terminated their clinical and residency programs in 2015.…”

mentioning

confidence: 99%

Unmet needs in veterinary behavior and behavioral medicine: The case for more scientific rigor

Overall

2015

Journal of Veterinary Behavior

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Experiences of veterinarians in clinical behavior practice: A mixed-methods study

Cited by 14 publications

References 28 publications

An integrated review of the role of communication in veterinary clinical practice

An integrated review of the role of communication in veterinary clinical practice

Development and Application of the Lincoln Adherence Instrument Record for Assessing Client Adherence to Advice in Dog Behavior Consultations and Success

Unmet needs in veterinary behavior and behavioral medicine: The case for more scientific rigor

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