Experiences, post-trip destination image, satisfaction and loyalty: A study in an ecotourism context

Li, Ting; Fang, Liu; Soutar, Geoffrey N.

doi:10.1016/j.jdmm.2020.100547

Cited by 114 publications

(117 citation statements)

References 89 publications

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“…In terms of adventure tourism, Paul and Geoffrey N. (2009) researched the significance of value on satisfaction and behavioral intentions and conceptualized values as value for money, emotional value, and novelty value [36]. The structural research of experience/perception (value), satisfaction, and behavior intentions are becoming an increasing tendency in terms of ecotourism and leisure tourism [37,38].…”

Section: Experience Value Satisfaction and Revisit Intentionsmentioning

confidence: 99%

“…Professional management of a destination is necessary to optimize the satisfaction and experiential value of visitors [43]. Tourists who have a positive travel experience, a good image, and/or are highly satisfied after visiting tourism destinations may wish to revisit or recommend the destination [38]. When people are satisfied and happy, well-being means the needs of the individual are fulfilled, thus contributing to the community [70].…”

Section: Satisfactionmentioning

confidence: 99%

“…Due to its advantageous location, around 1200 m latitude in mountain-based areas, ample natural resources and facilities, people living in urban areas with strong interests in health and wellness represent increasing demand for traveling for weekend leisure destinations. [38].…”

Section: A Study Locationmentioning

confidence: 99%

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Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach

Zeng

2021

Sustainability

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The rapid development of society and economy has imposed insurmountable pressure on the urban population, and many people suffer from sub-health conditions. Kangyang tourism (KT), which combines the concepts of health preservation, ecological resources, and tourism activities, has developed rapidly in China since the concept was first introduced. Although previous studies have examined the relationship among experience, satisfaction, and intention, there is a lack of study of experience value’s impact on Mountain Kangyang Tourim Spots’ Sustainability, that is, willingness to revisit and recommend to other potential tourists. Consequently, an “experience value (functional value, contextual value, emotional value, cognitive value, economic value), satisfaction and post-trip willingness to revisit and recommend” framework is suggested to examine mountain Kangyang tourism (MKT). Data were collected from 500 tourists after visiting five well-known MKT destinations in Panzhihua city. Using the structural equation modeling (SEM) technique, the results suggest that tourist satisfaction plays an important role in experience value as well as willingness to revisit and recommend the MKT spots after their revisits. Our research offers some practical suggestions for MKT destination operators when they design and provide MKT destinations. The results would be useful for governments and non-profit organizations which attempt to promote MKT.

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Section: Experience Value Satisfaction and Revisit Intentionsmentioning

confidence: 99%

Section: Satisfactionmentioning

confidence: 99%

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Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach

Zeng

2021

Sustainability

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“…While social practices such as provider professionalism and service recovery measures shape the patients service experience, the goal is to ensure the patients is delighted and satisfied with the service encounter (Gustavsson, 2014). The current literature has provided empirical evidence that consumer perceptions of their service experiences have a direct and positive effect on their satisfaction level (Li et al, 2021). Thus, service experience serves as a mediating variable in the relationships between perceived provider professionalism, service recovery and patient satisfaction.…”

Section: Mediating Role Of Service Experiencementioning

confidence: 99%

Operations-oriented strategies and patient satisfaction: the mediating effect of service experience

Boakye

Qin

Blankson

et al. 2021

IJQSS

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Purpose The purpose of this study is to explore the direct and indirect effects of perceived provider professionalism and service recovery in enhancing patient satisfaction in a developing country. Design/methodology/approach This study used a survey method to investigate satisfaction among health-care consumers. This study used data collected from 210 health-care consumers to empirically test the hypotheses via structural equation modeling Findings This study found that service recovery has a significant direct effect on patient satisfaction. Though this study did not find perceived provider professionalism to have a direct effect on patient satisfaction, it found an indirect effect in the relationship via service experience. Thus, service experience fully/completely mediates the relationship between perceived provider professionalism and patient satisfaction, while partially mediating the significant relationship between service recovery and patient satisfaction. Originality/value The results further underscore the need for health-care organizations in developing countries to focus on mindfully developing operations-oriented strategies that lead to the delivery of memorable service experiences for patients.

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“…The satisfaction of tourists can be defined like a reaction or decision that describes the tourist's thoughts and emotions regarding an experience in a tourist place [13], and it is directly related to the quality of tourism experiences [13][14][15] and the destination attributes [14]. In addition, the dimensions linked to the satisfaction level are the (i) destination (which is characterized by security, access, information, and signage), (ii) services (accommodation, transport, tour operators, and others), and (iii) infrastructure [16].…”

Section: Introductionmentioning

confidence: 99%

A Nature Tourism Route through GIS to Improve the Visibility of the Natural Resources of the Altar Volcano, Sangay National Park, Ecuador

Montoya

Parra

Velásquez

et al. 2021

Land

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Tourism in natural areas attracts people seeking contact with pristine ecosystems as opposed to a polluted urban habitat and a stressful pace of life. An adequate tourist route and itinerary guarantees a high level of tourist satisfaction. The objective of this study was to focus on the design of a tourist route and itinerary in the Altar Volcano, Sangay National Park, central Ecuador, by integrating tourist attractions and facilities. Within the methodological process, the main tourist attractions of the area were identified and georeferenced; then, a thematic map was elaborated using ArcGIS 10.5® software. Distances were determined by considering the transportation alternatives in relation to the base camps. Finally, the itinerary was structured by considering the possible tourist activities of each place or attraction. As a result, a tourist route was obtained that included 19 attractions and an itinerary that interacts with various activities in the study area. This research will strengthen tourism activities in the Altar Volcano, allowing for an increase in the number of visitors and the development of sustainable tourism thanks to proper planning in the use of a new tourist route.

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Experiences, post-trip destination image, satisfaction and loyalty: A study in an ecotourism context

Cited by 114 publications

References 89 publications

Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach

Tourist Satisfaction, Willingness to Revisit and Recommend, and Mountain Kangyang Tourism Spots Sustainability: A Structural Equation Modelling Approach

Operations-oriented strategies and patient satisfaction: the mediating effect of service experience

A Nature Tourism Route through GIS to Improve the Visibility of the Natural Resources of the Altar Volcano, Sangay National Park, Ecuador

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