2019
DOI: 10.1007/s11606-019-05224-y
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Experiences with the Veterans’ Choice Program

Abstract: BACKGROUND: To address concerns about Veterans' access to care at US Department of Veterans Affairs (VA) healthcare facilities, the Veterans Access, Choice, and Accountability Act was enacted to facilitate Veterans' access to care in non-VA settings, resulting in the "Veterans Choice Program" (VCP). OBJECTIVES: To assess the characteristics of Veterans who used or planned to use the VCP, reasons for using or planning to use the VCP, and experiences with the VCP. DESIGN: Mixed-methods. SUBJECTS: After sampling … Show more

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Cited by 29 publications
(28 citation statements)
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“…In 2014, the US Congress authorized the Veterans Choice Program (VCP), which allowed veterans to access care in the community if they lived more than 40 miles from the closest Veterans Health Administration (VHA) medical facility, could not schedule an appointment within 30 days or by the date clinically necessary (whichever was sooner), or experienced other specific hardships. 1 , 2 Since the VCP’s rollout in the fall of 2014, approximately 2 million veterans have used the program. 3 In this study, our objectives were to determine whether VHA wait times declined after VCP implementation, compare appointment wait times for specialty care in VHA vs community medical centers, and identify the proportions of community care wait times that were attributable to VHA administrative processes.…”
Section: Introductionmentioning
confidence: 99%
“…In 2014, the US Congress authorized the Veterans Choice Program (VCP), which allowed veterans to access care in the community if they lived more than 40 miles from the closest Veterans Health Administration (VHA) medical facility, could not schedule an appointment within 30 days or by the date clinically necessary (whichever was sooner), or experienced other specific hardships. 1 , 2 Since the VCP’s rollout in the fall of 2014, approximately 2 million veterans have used the program. 3 In this study, our objectives were to determine whether VHA wait times declined after VCP implementation, compare appointment wait times for specialty care in VHA vs community medical centers, and identify the proportions of community care wait times that were attributable to VHA administrative processes.…”
Section: Introductionmentioning
confidence: 99%
“…This result may reflect the positive relationship that Veterans have with their VAF primary care providers; prior research has shown better patient experience among Veterans receiving primary care at VA compared with in the community for communication, coordination and provider ratings. 12 , 13 It is possible that Veterans value the ability to use technologies such as secure messaging and telehealth modalities to communicate and interact with their VAF providers between visits. Our findings are also in line with prior research during the first year of VCP, which found that Veterans who used some VA community outpatient care were still very likely to stick with their VA primary care provider.…”
Section: Discussionmentioning
confidence: 99%
“… 26–29 This knowledge is also important for both VA and non-VA providers, since recent policy changes in the US have expanded access to health care for veterans outside of the VA healthcare system. 30 , 31 This service trend is also observed among service members worldwide. 24 , 32 …”
Section: Introductionmentioning
confidence: 54%