Experimental Public Service Motivation Research: A Systematic Review and Future Directions

Mensah, James Kwame; Amegavi, George Babington

doi:10.1080/01900692.2022.2106493

Cited by 3 publications

(2 citation statements)

References 87 publications

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“…In this section, we describe twelve English language reviews published in academic journals. Five reviews were broad (Kim & Vandenabeele, 2010; Perry, 2014; Perry & Vandenabeele, 2015; Ritz, Brewer, & Neumann, 2016; Vandenabeele & Skelcher, 2015), three honed in on a particular relationship between PSM and another (set of) variable(s) (Homberg, McCarthy, & Tabvuma, 2015; Papenfuß & Keppeller, 2020; Piatak et al, 2020), one focused on the health workforce (Fernandes et al, 2022), and one focused on experimental PSM research (Mensah & Amegavi, 2022). We cross‐reference studies included in these reviews with our own findings, as described in the methods section.…”

Section: Literature – Past Reviewsmentioning

confidence: 99%

“…Papenfuß and Keppeler (2020) highlighted that insufficient attention has been paid to state‐owned enterprises in PSM research; of the 232 studies of PSM and performance‐based pay, they find only twenty were conducted in state‐owned enterprises. Lastly, Mensah and Amegavi (2022) reviewed 55 experiment‐based PSM studies published between 1992 and 2022 with a methodological analysis. Aside from Ritz, Brewer, and Neumann (2016), none of the review studies mention Canadian‐specific PSM literature.…”

Section: Literature – Past Reviewsmentioning

confidence: 99%

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Frontiers of public service motivation research in Canada: A scoping review

Wranik,

McPherson,

Caron

et al. 2024

Can Public Adm

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The Canadian public sector employs around one‐fifth of Canadian workers; they are responsible for policy making, stewarding public funds, and serving the public. Canadian governments struggle with job satisfaction, engagement, retention, and turnover, all of which may be associated with public service motivation (PSM). We conducted a scoping review of Canadian PSM research to synthesize what is known about these associations in the Canadian context. We identified 24 published studies and four works in progress. These demonstrate that PSM exists among Canadian public servants from the early stages of their career until later stages, and that PSM bolsters attraction to public sector work among students. No studies measured PSM among Canadian public servants using a validated instrument. Further research about the contributions of PSM to the quality of Canadian public services and how employers can nurture PSM is recommended, particularly given recent changes in work environments.

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Section: Literature – Past Reviewsmentioning

confidence: 99%

Section: Literature – Past Reviewsmentioning

confidence: 99%

Frontiers of public service motivation research in Canada: A scoping review

Wranik,

McPherson,

Caron

et al. 2024

Can Public Adm

View full text Add to dashboard Cite

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Comparison of a Multidimensional to a Unidimensional Measure of Public Service Motivation: A Ghanaian Study

Mensah

2024

Public Organiz Rev

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Does Citizen Feedback Influence Public Service Motivation? Evidence From a Survey Experiment in the Context of Urban Service Provisions

Pratama,

Ahsani,

Wulandari

2024

Public Personnel Management

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Despite the growing interest of research on public service motivation (PSM), limited studies have considered the interaction between street-level bureaucrats and citizens. This study examined the impact of citizen feedback on PSM among street-level bureaucrats. Anchoring on the social exchange theory, this research posits that citizen feedback plays a pivotal role in influencing PSM. Using a vignette–survey experiment in the context of urban service provisions in Magelang city, Indonesia, this study empirically tested the causal relationship between citizen feedback and PSM. The finding reveals empirical evidence that positive citizen feedback enhances PSM, while, conversely, negative feedback diminishes PSM. These results underscore the importance of citizen feedback as an alternative managerial tool to motivate street-level bureaucrats who directly engage in service delivery. Public managers can also use these findings as a starting point to design a citizen feedback handling system in public service delivery.

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Experimental Public Service Motivation Research: A Systematic Review and Future Directions

Cited by 3 publications

References 87 publications

Frontiers of public service motivation research in Canada: A scoping review

Frontiers of public service motivation research in Canada: A scoping review

Comparison of a Multidimensional to a Unidimensional Measure of Public Service Motivation: A Ghanaian Study

Does Citizen Feedback Influence Public Service Motivation? Evidence From a Survey Experiment in the Context of Urban Service Provisions

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