“…To steer consumption towards sustainability, for example, in residential heating, the focus should thus not be solely on people's pro-environmental values, energy-efficient technologies or using them properly, but also on the shared understandings of normality, acceptability and appropriateness that steer the daily need for energy services such as warmth, and that are reproduced and maintained at different levels of the society (Hargreaves, 2018;Moloney and Strengers, 2014;Shove and Walker, 2014). Although personal motivations and values are undeniably important factors in changing energy consumption, they are nonetheless results of social processes and relationships (Jack, 2013;Laakso, 2019). For the more sustainable practices to diffuse within society and become the 'new normal', these underlying norms and conventions need to not only be understood, but also collectively challenged and changed (Aro, 2017;Jack, 2018).…”