eXplainable artificial intelligence (XAI) in business management research: a success/failure system perspective

Abstract

PurposeeXplainable artificial intelligence (XAI) is an evaluation framework that allows users to understand artificial intelligence (AI) processes and increases the reliability of AI-produced results. XAI assists managers in making better decisions by providing transparency and interpretability in AI systems. This study explores the development of XAI in business management research.Design/methodology/approachThis study collects and analyzes business management research related to XAI using common management keywords as the basis. We used the success/failure system to explore its research guidelines XAI in business management.FindingsThe study found significant growth in XAI research within business management. This research will be discussed from various management disciplinary perspectives to help scholars understand the current research directions. Additionally, we utilize a success/failure system to explore how this theory can be applied to artificial intelligence and business management research.Originality/valueThe success/failure system offers a comprehensive framework encompassing the evolution of the cosmos, nature, and ecology. This theory can offer valuable insights for business management in XAI and competitive societies, governments, and enterprises, enabling them to formulate effective strategies for the future.