2020 2nd International Conference on Process Mining (ICPM) 2020
DOI: 10.1109/icpm49681.2020.00012
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Explainable Predictive Process Monitoring

Abstract: Predictive Business Process Monitoring is becoming an essential aid for organizations, providing online operational support of their processes. This paper tackles the fundamental problem of equipping predictive business process monitoring with explanation capabilities, so that not only the what but also the why is reported when predicting generic KPIs like remaining time, or activity execution. We use the game theory of Shapley Values to obtain robust explanations of the predictions. The approach has been impl… Show more

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Cited by 55 publications
(39 citation statements)
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“…rework): Pending Request for Acquittance of Heirs, Back-Office Adjust Requested and Autorization Required. Space limitation prevents us from showing here all of three: here we focus on activity Back-Office Adjust Requested, while the other two are in the appendix complementing the paper [6]. The learnt LSTM model was characterized by an F1 score of 0.65, an Area Under the Receiver Operating Charateristics (AUROC) of 0.86, and an Area under Precision/Recall curve (APR) of 0.69.…”
Section: Results On Prediction Of Activity Occurrencementioning
confidence: 99%
See 1 more Smart Citation
“…rework): Pending Request for Acquittance of Heirs, Back-Office Adjust Requested and Autorization Required. Space limitation prevents us from showing here all of three: here we focus on activity Back-Office Adjust Requested, while the other two are in the appendix complementing the paper [6]. The learnt LSTM model was characterized by an F1 score of 0.65, an Area Under the Receiver Operating Charateristics (AUROC) of 0.86, and an Area under Precision/Recall curve (APR) of 0.69.…”
Section: Results On Prediction Of Activity Occurrencementioning
confidence: 99%
“…However, we also conducted several additional experiments with publicly-available event logs, previously used as predictive process-monitoring benchmarks. Space limitation prevent us from reporting on them, which are however discussed in the appendix that complements this paper [6].…”
Section: Implementation and Experimentsmentioning
confidence: 99%
“…Moreover, the authors also illustrate the potential use of explainable AI in process prediction through experimentation in the DFKI-Smart-Lego-Factory prototype. Galanti et al [166] also proposed an explainable AL solution for process monitoring in the Industry 4.0 setup. The proposed solution is evaluated on real industry benchmark datasets.…”
Section: B Explainability and Intrepretabilitymentioning
confidence: 99%
“…In our system, we use the Tree Explainer, the specific method to extract the Shapley Values from Tree Models . Some examples of the use Shapley Values are; , an example of using the Shapley Values to prevent hypoxaemia during surgery; Galanti et al (2020), an example of using Shapley Values to explain LSTM models in predictive process monitoring (business process management); or Posada-Quintero et al (2020), a social science work in which the Shapley Values are used to understand the risk factors associated with teacher burnout.…”
Section: Related Work In Robustness and Explainabilitymentioning
confidence: 99%