Explaining the comparative perception of e-payment: role of e-shopping value, e-payment benefits and Islamic compliance

Abstract

Purpose This study aims to examine three factors affecting the comparative e-payment perception, namely, perceived e-shopping value, e-payment benefits and Islamic Sharia compliance. It verifies an original model explaining the comparative perception of e-payment as a tool to pay online purchases. The newly integrated variables are the perceived compliance of the e-payment with Islamic Sharia, as a moderator, and the perceived e-shopping value, as a predictor. This investigation also tested the mediating role of e-payment benefits between perceived e-shopping value and e-payment comparative perception. Design/methodology/approach A questionnaire was distributed, via an online survey, to professional and personal networks of Master students who have spread the survey link to their social media groups. This procedure resulted in 185 valid observations. Findings Results show that the comparative perception of e-payment systems, as opposed to cash on delivery, is explained directly by e-payment benefits and indirectly by e-shopping value. The comparison of the model paths based on the perceived compliance to Islamic Sharia showed that this variable is non-significant as a moderator. Originality/value The verified model and paths of this study have not been covered yet, namely, the direct and indirect effects of e-shopping value. Thus, their verification constitutes the main originality of this article. Besides, the verification of the moderating role of compliance to Islamic sharia has not been verified in prior studies about e-payment.

Understanding Muslim’s switching from cash to m-payments: based on push-pull-mooring framework

“…Aji et al (2020) state that the riba' that may be contained in e-money can create individual disinterest in adopting e-money technology to become a major obstacle to creating a cashless society in Indonesia. However, an interesting finding is stated by Garrouch (2021), which empirically Sharīʿah-compliance carried out by providers does not significantly moderate the relationship between perceived value and benefits on e-payment perceptions, this is due to the element of difficulty in distinguishing between payment systems that use interest rates and others. Based on the postulated explanations, the hypotheses assumed are as follows:…”

“…Furthermore, research that emphasizes the factor of religious commitment (RC) into this topic has not been carried out thoroughly, whereas the Muslim’s awareness on compliance to avoid forbidden practices in the financial transaction has consciously influenced their behavior (Fauzia et al , 2020; Aji et al , 2020). Some previous findings have tried to elaborate compliance and Islamic knowledge factor as moderating variable adoption and perception to electronic payment, Aji et al (2020) stated in his research that knowledge on riba significantly moderating Muslim’s e-wallet adoption in Indonesia, where other findings showed that Islamic compliance is insignificantly moderating benefit and value perceived with perception on e-payment (Garrouch, 2021).…”

Factors Influencing Chinese Consumers’ Desire to Use E-payment in Thailand

“…Various researched have studied that a technology can be regarded as more user friendly while the technology is easy to adopt (Garrouch 2021). E-payment user friendly can increase customers' trust levels since it has higher usability to decrease the possibility of error, which is an important dimension while offering online financial services.…”

Peranan Benefits, Trust Serta Ease of Use Terhadap Usage Intention Pada Sektor E-Payment Di Jabodetabek

“…Penelitian sebelumnya yang dilakukan oleh Alshurideh et al, (2021) menemukan bahwa perceived security, perceived privacy, perceived ease of use, trust serta perceived usefulness sebagai beberapa faktor yang mampu mendorong konsumen ataupun masyarakat di dalam menggunakan teknologi e-payment di Uni Emirat Arab. Sementara itu, penelitian lain yang dilakukan oleh Garrouch (2021) di Arab Saudi menemukan bahwa perceived e-shopping values serta e-payment benefits sebagai 2 faktor yang mampu meningkatkan intensi masyarakat di dalam menggunakan layanan e-payment. Berdasarkan hasil penelitian sebelumnya dari kedua studi ini, maka peneliti merasa bahwa dibutuhkan studi secara lebih lanjut di dalam menemukan faktor apa sajakah yang mampu mendorong intensi masyarakat Indonesia di dalam menggunakan layanan e-payment, mengingat bahwa kedua penelitian tersebut dilakukan terhadap masyarakat di wilayah Arab serta Timur Tengah yang kemungkinan besar memiliki perbedaan karakteristik serta sikap apabila dibandingkan dengan penduduk ataupun masyarakat yang tinggal di Indonesia.…”

“…Selain itu juga, berdasarkan hasil analisis data yang telah dilakukan, ditemukan juga bahwa selain benefits, trust serta ease of use juga ditemukan berpengaruh positif dan signifikan di dalam mempengaruhi intensi konsumen serta masyarakat Indonesia di dalam menggunakan berbagai layanan ataupun aplikasi e-payment yang tersedia. Hasil yang diperoleh pada penelitian ini pun sejalan dengan hasil studi sebelumnya yang dilakukan oleh Wilson (2019), Alshurideh et al, (2021) serta Garrouch (2021) yang juga menemukan pengaruh signifikan dan positif yang diberikan oleh benefits, trust serta ease of use terhadap intensi masyarakat untuk mengadopsi ataupun menggunakan suatu sistem, layanan ataupun teknologi baru yang dikembangkan oleh suatu perusahaan. Berdasarkan pada hasil analisis data yang diperoleh ini, maka dapat dipahami bahwa tingkat kepercayaan yang konsumen miliki terhadap perusahaan yang mengelola serta menciptakan aplikasi e-payment di Indonesia ini berperan penting dan signifikan di dalam menentukan sejauh mana konsumen akan mengadopsi ataupun menggunakan layanan e-payment yang tersedia.…”