Exploratory analysis of ICT best practices for Brazilian federal universities

A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations

“…However, there are few studies on this subject [10,14,[16][17][18]. Moreover, studies available in the literature offer little support to guide the organizations with this task according to References [2,[24][25][26][27][28][29][30]. Such studies advocate procedures based on international norms that are too generic and do not recognize each organization's particularities.…”

“…Based on the founds in the studies [2,[24][25][26][27][28][29][30], the authors of this paper observed that the topic is of interest to public companies that want to advance their IT governance and improve their performance; that an open approach contributes to improving knowledge on issues related to ITG; that, due to the subjective nature of the investigation, the case study is an appropriate method for data collection; and that the low level of governance observed in Brazilian public organizations makes them an appropriate as a case, since many gaps related to the good IT governance can be found. The case study demonstrated that the methodology could be an instrument to stimulate reflection on the current reality and what would be the desirable use of IT in the institution.…”

“…Ajayi, A. et al conducted empirical research to understand the current status of ITG in public higher education institutions of countries [24]. Borges, C. et al defined a plan for IT contracting in Brazilian public higher education institutions [25]. Delport, M. et al sought to identify problems in the implementation of ITG across Africa, addressing process complexity [26].…”

“…The authors of this work conducted a systematic mapping to identify the perspectives most cited in the literature available on the theme ITG in public organizations. Studies [2,[24][25][26][27][28][29][30] are among those selected in the mapping. The mapping demonstrated that public organizations of developing countries cite perspectives similar to those found in this paper.…”

“…This research encountered some limitations: (i) as the studies selected in the systematic mapping [2,[24][25][26][27][28][29][30] point out the public sector does not have a governance model to use as a reference; (ii) the set of perspectives obtained in this study is neither complete nor stable, as people change their minds over time; (iii) the study planning and data collection in qualitative studies are time-consuming and complex tasks that depend on other people's schedules; (iv) it is not possible to treat the actions related to the perspectives at the same depth level, as each interviewee expresses his or her opinion with different levels of detail. Indeed, some interviewees provided little information about one perspective, while another contributed with detailed explanations about it; (v) it was not easy to design the instruments for data collection and deal with the empiricism related to the open collection process and the volume of information obtained; (vi) in some situations, it was necessary to return to the interviewee to request clarification on some responses; (vii) during the interviews, there was a constant concern to keep participants willing to collaborate, to avoid manipulation and bias in the statements.…”