“…They were also concerned about technical challenges (Haberstroh, Duffey, Evans, Gee, & Trepal, 2007) and difficulties with crisis management (Mallen et al, 2005). Novice group counsellors from Singapore also opined that it was more difficult for them to manage group discussions online compared to face-to-face settings (Kit et al, 2014). More importantly, counsellors were most concerned about the missing non-verbal cues in online communication as they deemed these essential to building rapport and developing effective therapeutic relationships with clients (Barak et al, 2009;Haberstroh et al, 2007;Haberstroh, Parr, Bradley, Morgan-Fleming, & Gee, 2008;King, Bambling, Reid, & Thomas, 2006;Leibert, Archer, Munson, & York, 2006;Mallen, Jenkins, Vogel, & Day, 2011;Perle et al, 2011;Richard & Viganó, 2013;Salleh, Hamzah, Nordin, Ghavifekr, & Joorabchi, 2013. In contrast, proponents of online counselling cited evidence that, despite the lack of non-verbal cues, skilled counsellors could establish close, empathic, and warm therapeutic relationships with their clients when their interactions were deep, smooth, and engendered feelings of positivity, emotional arousal, and a sense of being helped (Barak & Bloch, 2006;Cook & Doyle, 2002;Salleh et al, 2013.…”