Exploring a Multidimensional Approach to Service Innovation

Janssen, M. J.; Castaldi, Carolina; Alexiev, A.S.; Hertog, P. den

doi:10.1007/978-1-4471-6590-3_5

Cited by 11 publications

(16 citation statements)

References 60 publications

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“…SI is considered as a "multi-dimensional phenomenon" (Carlborg et al 2014;Janssen & den Hertog, 2016) that can express itself as a "new service concept, new customer interaction, new value system/business partners, new revenue model, new organisational or technological service delivery system" (den Hertog et al, 2010, p. 19). Thus, it is concerned with the implementation of several types of innovations in organisational processes, activities and routines, which affect the design, development and delivery of new service offerings, as solutions or experiences (den Hertog et al, 2010;Janssen et al, 2015). As discussed earlier, SI research has not yet developed a strong focus on sustainability, but the emerging "synthesis" approach implies that service innovation has a much broader application than service companies alone (Coombs & Miles, 2000;Gallouj & Savona, 2010).…”

Section: An Emerging Research Field: Sustainability-oriented Service Innovation (Sosi)mentioning

confidence: 99%

Sustainability-oriented service innovation: An emerging research field

Calabrese

Castaldi

Forte

et al. 2018

Journal of Cleaner Production

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Section: An Emerging Research Field: Sustainability-oriented Service Innovation (Sosi)mentioning

confidence: 99%

Sustainability-oriented service innovation: An emerging research field

Calabrese

Castaldi

Forte

et al. 2018

Journal of Cleaner Production

Self Cite

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“…These studies begin to link sustainability to new value configurations where service organisations move beyond 'optimization' to 'transformational' and 'system builder' levels [38], which requires service organisations to acquire logic of service innovation. Service innovation is a multi-dimensional concept [39][40][41] that describes change to take place in four major domains of the service including service concept, user interaction, organisational delivery system, and technological system [42].…”

Section: Sustainability As Srategy For Service Innovationmentioning

confidence: 99%

Organisational Strategies for Implementing Education for Sustainable Development in the UK Primary Schools: A Service Innovation Perspective

2020

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Education for sustainable development (ESD) in schools requires a whole-school approach to ensure that all stakeholders, including students, value sustainability and express this value in an active engagement in the ongoing development process. Such inclusivity however is rarely achieved, with benefits of ESD in schools usually recognised only by a select few. School strategies that continue to dominate research focus on management of the finite resources or give emphasis to a particular pedagogical agenda, whereas approaches that emphasise whole-school ESD engagement are scarce. This paper aims to address this gap. To do so, we propose to frame schools as service organisations and use service logic approach and service innovation theory to review how five primary schools in England define and implement ESD. The findings from our comparative case study discuss three strategies that schools as service organisations need to consider: defining sustainable student experience as a core service concept, developing an organisational culture of sustainability-driven innovation, and engaging in a value co-creation process with external stakeholders in order to facilitate the concept. Our results suggest that by placing “sustainable student experience” as the core service concept, schools can align their external and internal organisational activities to enable sustainable education for all stakeholders.

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“…The intangibility of services makes it easy at first sight to see what a competitor is doing, but delivering the same offering requires careful balancing of a multitude of elements. Recently, researchers have started to investigate this topic by applying evolutionarily inspired complexity theory to service innovation (Chae 2012;Desmarchelier et al 2013;Janssen et al 2015a). Although the importance of alignment is heavily emphasized in the literature, it should be noticed that it is a process of continuous experimentation and adaptation.…”

Section: Evolutionary Foundations Of Service and Business Model Innovmentioning

confidence: 99%

“…Therefore, we simply provide the items underlying each of the capabilities (Table 5.2, based on den Hertog et al 2010;Janssen et al 2015a) and innovation dimensions (Table 5.3, based on den Hertog et al 2010;Janssen et al 2015b). Table 5.4 provides the mean, standard deviation and Pearson's correlations of the variables featured in our empirical analysis (n ¼ 386).…”

Section: Measurement Scalesmentioning

confidence: 99%

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Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?

Janssen¹,

Hertog²

2016

Translational Systems Sciences

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It is widely understood that firms innovate by altering their business model rather than only changing a particular technological aspect of their offerings. In many cases, also for manufacturers, actual value is being created through the provision of services. What has remained underexplored so far is the question of which innovation capabilities are most needed when developing a service-based business model. In this chapter, we discuss how both the concept of service innovation and the concept of business model innovation are variations of evolutionary theories typically applied only to technology. Using a large-scale survey, we test hypotheses regarding the co-occurrence of six (also evolutionary inspired) innovation capabilities on the one hand and changes in five particular business model dimensions on the other hand. Simultaneously regressing the capabilities on these dimensions confirms their distinctiveness, as each capability is linked to one or more dimensions. Our effort to combine two frameworks brings a vocabulary, mapping tools, measurement basis and empirical evidence on distinct patterns in the interlinkages between organizational capabilities and innovation outcome. These contributions can provide management guidance to organizations aiming to develop innovative service-based business models.

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Exploring a Multidimensional Approach to Service Innovation

Cited by 11 publications

References 60 publications

Sustainability-oriented service innovation: An emerging research field

Sustainability-oriented service innovation: An emerging research field

Organisational Strategies for Implementing Education for Sustainable Development in the UK Primary Schools: A Service Innovation Perspective

Developing Service-Based Business Models: Which Innovation Capability for Which Innovation Dimension?

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