Exploring communication difficulties with deaf patients

Abou-Abdallah, Michel; Lamyman, A

doi:10.7861/clinmed.2021-0111

Cited by 26 publications

(13 citation statements)

References 14 publications

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“…The findings of this study support earlier research addressing unsatisfactory communication with patients who are deaf [ 11 - 13 ]. The strategies and actions for improved deaf patient communication based on our own and prior research are listed in Table 4 .…”

Section: Discussionsupporting

confidence: 89%

Communication Challenges While Dealing With a Deaf Patient in the Emergency Department and Suggested Solutions

Akeely¹,

Alenezi²,

Albishr³

et al. 2022

Cureus

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BackgroundIn the emergency department (ED), dealing with deaf patients presents unique difficulties and obstacles. There is insufficient time to arrange for an interpreter. While the voice of the deaf patient was the focus of earlier studies, in this study, we are interested in learning about ED physicians' difficulties and expertise. In addition, we aim to determine which approaches they suggest to address these issues. MethodologyA cross-sectional analysis was conducted among 166 emergency physicians working in pediatric and adult departments. The data were collected from physicians working in different centers in Riyadh city from January 2022 to March 2022. The data analysis was performed using SPSS version 23 (IBM Corp., Armonk, NY, USA). ResultsIn their department policy and procedures, 74.1% of participants claimed no policy or procedure for dealing with deaf patients. The majority of available communication methods were family interpreters (63.9%) and writing on paper (16.9%). Overall, 88% of respondents did not attend any training on dealing with deaf patients, despite the fact that 83.7% thought such training should be available. Furthermore, 90.4% of the participants did not know sign language. Concerning information about the Saudi Association for Hearing Impairment Services, 74.1% were unaware of such services. Concerning modern applications on smartphones, 97.6% were unaware of any existing communication app that could aid in communication with deaf patients. ConclusionsIn this study, we identified a significant deficiency in the knowledge and skills required to communicate with deaf patients. Hence, we recommend mandating education for physicians and requiring each institution to have an interpreter available 24 hours a day, either in person or via high-quality remote video.

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Section: Discussionsupporting

confidence: 89%

Communication Challenges While Dealing With a Deaf Patient in the Emergency Department and Suggested Solutions

Akeely¹,

Alenezi²,

Albishr³

et al. 2022

Cureus

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“…Examples include (1) improving the availability of sign language interpreters, captioning services, amplification devices, and other assistive technologies at health facilities; (2) providing quiet environments to minimize background noise during clinical encounters; and (3) providing access to suitable mechanisms for scheduling appointments. It will be equally important to educate clinicians about how to effectively communicate with patients with hearing loss by using frameworks such as AEIOU (ask, environment, interaction, outline, and understanding) . This in turn may require adjustments to undergraduate or postgraduate medical curricula.…”

Section: Action Planmentioning

confidence: 99%

Focusing on the Needs of People With Hearing Loss During the COVID-19 Pandemic and Beyond

Warick¹

2022

JAMA

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After more than 2 years of the COVID-19 pandemic response, face masks remain ubiquitous in public places and are sometimes used in conjunction with plexiglass shields or other barriers to communication. In a survey of 641 people with hearing loss, 1 the proportion reporting difficulty in understanding people wearing masks was 76% among those with moderate hearing loss and 95% among those with profound hearing loss.Briefly removing a mask to facilitate conversation is often discouraged, but alternatives (such as transparent masks) are usually unavailable (even in health facilities and government offices). These policies are not specific to pandemic control and reflect a lack of awareness of the needs of people with hearing loss. March 3, 2022, is World Hearing Day, which is an opportunity to reflect on how best to address these needs and mitigate the costs and consequences of hearing loss.

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“…Furthermore, signed language has a very different grammatical structure and syntax to a written language. Lip reading also has many challenges for the user because only about 30% of the English language can be understood by lip reading 14 and the rest inferred by the context of the conversation.…”

Section: Helping Deaf/deaf Patients Communicate and Understand Medica...mentioning

confidence: 99%

Optimising healthcare for Deaf and hard of hearing patients

Miller,

Tseng

2024

Prescriber

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Exploring communication difficulties with deaf patients

Cited by 26 publications

References 14 publications

Communication Challenges While Dealing With a Deaf Patient in the Emergency Department and Suggested Solutions

Communication Challenges While Dealing With a Deaf Patient in the Emergency Department and Suggested Solutions

Focusing on the Needs of People With Hearing Loss During the COVID-19 Pandemic and Beyond

Optimising healthcare for Deaf and hard of hearing patients

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