Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth

Hameed, Irfan; Akram, Umair; Khan, Yamna; Khan, Naveed R.; Hameed, Imran

doi:10.1016/j.jretconser.2023.103687

Cited by 17 publications

(2 citation statements)

References 61 publications

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“…Factors such as convenience, speed, security, privacy, and compatibility are among the additional variables included in various studies (e.g., Lin et al 2022;Wang 2022;Yi et al 2024). Compatibility, personal mobility, and subjective norms have been identified as the key influencers of the intention to use mobile payment (Alkhalifah 2022;Ku 2021), while factors like behavioral beliefs, social influences, and personal characteristics also play significant roles in acceptance and use (Ghosh 2024;Hameed et al 2024;Lin and Hsieh 2023). Perceived risk, cost, compatibility, and comparative advantage are other critical factors affecting the intention to use mobile payment (Kim et al 2023;Lisana 2024;Mobarak et al 2024).…”

Section: Prior Studies On Mobile Paymentmentioning

confidence: 99%

Investigating the Components of Perceived Risk Factors Affecting Mobile Payment Adoption

Bland,

Changchit,

Changchit

et al. 2024

JRFM

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As smartphone ownership rapidly expands, mobile payment options are gaining popularity due to the portability and convenience they offer. This study examines attitudes towards adopting mobile payment, focusing on the component risk, which consists of multiple dimensions including performance, financial, time, psychological, and social risks. The study uses a quantitative approach, collecting data through a survey distributed to mobile payment users, with 361 respondents in the United States. The survey instrument includes measures of performance and psychological risk, as well as attitudes towards mobile payment acceptance. Data analysis using SPSS 25.0 and AMOS 24.0 reveals that both performance and psychological risk significantly negatively impact attitudes towards mobile payment acceptance, underscoring the importance of mobile payment service providers implementing effective risk management policies to improve users’ positive attitudes towards their platforms.

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Section: Prior Studies On Mobile Paymentmentioning

confidence: 99%

Investigating the Components of Perceived Risk Factors Affecting Mobile Payment Adoption

Bland,

Changchit,

Changchit

et al. 2024

JRFM

View full text Add to dashboard Cite

show abstract

“…Of all promotional media, Word Of Mouth (WOM) is a promotional activity whose level of control by marketers is very low but has a very extraordinary impact on the company's product or brand (Agag et al, 2024;Benaglia et al, 2023). Companies can encourage and facilitate word-of-mouth conversations by ensuring that the company's products or brands are unique and innovative and deserve to be product conversations to create positive Word Of Mouth (WOM), which will generate sales for the company (Boubker & Naoui, 2022;Hameed et al, 2024;Y. Li et al, 2024).…”

Section: Introductionmentioning

confidence: 99%

The Influence of Service Quality, Word of Mouth Price on Restaurant D'cost Kemang South Jakarta Purchasing Decision

Efendi,

Hardini,

Digdowiseiso

et al. 2024

IJSSR

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This study aims to analyze the magnitude of the influence of Service Quality, Price, and Word Of Mouth (WOM) on the Purchasing Decision of Restaurant D'cost Kemang South Jakarta. This study used primary data by distributing questionnaires as many as 100 respondents. Data were analyzed using descriptive and inferential analysis. In the implementation of the study using primary data obtained through the distribution of questionnaires and processed with SPSS 17.0. The results showed that the variables of Service Quality, Price, and Word Of Mouth (WOM) had a positive and real influence on Purchasing Decisions of 0.906 which was classified as strong. While the coefficient of determination obtained R Square of 0.538 or 53.8% variation in the dependent variable, namely purchasing decisions can be explained by a combination of independent variables, namely, Service Quality, Price, and Word Of Mouth (WOM). While the remaining 4.62% can be explained or explained by other factors that the author did not study. Through regression values KP = 3.931 + 0.353 KP + 0.210 H + 0.285 WOM can be predicted regarding the ups and downs or size of employee performance.

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Consumer Adoption of Mobile Payment Systems: A Lens Into Smartphone‐Enabled Tourism

Hameed,

Zainab,

Khan

2024

Journal of Tourism Research

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This research examines the factors influencing the success or failure of mobile payment systems (MPSs) in the travel sector. The research makes use of components from innovation resistance theory (IRT), coping theory (CP), and the unified theory of acceptance and use of technology (UTAUT 2). The data were gathered from 503 travelers in Malaysia, and Statistical Package for Social Sciences (SPSS) and SmartPLS were used to analyze the data. Usage, risk, and tradition barriers from IRT significantly influenced tourists' intention to use MPS. Furthermore, all direct hypotheses for CP components were supported, except for the mediating role of satisfaction. Additionally, effort expectancy, hedonic motivation, and habit (UTAUT 2) were identified as critical factors shaping tourists' intention to use MPS. These findings are crucial for tourist operators, banks, and governmental agencies to facilitate smooth and trackable financial transactions in the travel and tourism sector.

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Exploring consumer mobile payment innovations: An investigation into the relationship between coping theory factors, individual motivations, social influence and word of mouth

Cited by 17 publications

References 61 publications

Investigating the Components of Perceived Risk Factors Affecting Mobile Payment Adoption

Investigating the Components of Perceived Risk Factors Affecting Mobile Payment Adoption

The Influence of Service Quality, Word of Mouth Price on Restaurant D'cost Kemang South Jakarta Purchasing Decision

Consumer Adoption of Mobile Payment Systems: A Lens Into Smartphone‐Enabled Tourism

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