Exploring e-Commerce Usability by Heuristic Evaluation as a Compelement of System Usability Scale

Wahyuningrum, Tenia; Kartiko, Condro; Wardhana, Ariq Cahya

doi:10.1109/icadeis49811.2020.9277343

Cited by 34 publications

(36 citation statements)

References 13 publications

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“…The usability evaluation process is essential and includes many evaluation methods such as heuristic evaluation, cognitive walkthrough, interviews, log analysis, task analysis, eye tracking, perspective-based inspection, think-aloud usability testing, guideline reviews, focus group, questionnaires, and remote testing (Islam et al, 2020;Wahyuningrum et al, 2020). These usability evaluation methods are applied at any stage of the software development process, and the evaluation process can be performed on prototypes and the final product.…”

Section: Usability Evaluationmentioning

confidence: 99%

Heuristic Evaluation and Usability Testing of G-MoMo Applications

Ali

2022

J INFORM SYSTEMS ENG

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Financial technology (FinTech) has swiftly revolutionized mobile money as one of the ways of accessing financial services in developing countries. Numerous mobile money applications were developed to access mobile money services but are hindered by severe authentication security challenges, thus, forcing the researchers to design a secure multi-factor authentication (MFA) algorithm for mobile money applications. Three prototypes of native mobile money applications (G-MoMo applications) were developed to confirm that the algorithm provides high security and is feasible. This study, therefore, aimed to evaluate the usability of the G-MoMo applications using heuristic evaluation and usability testing to identify potential usability issues and provide recommendations for improvement. Heuristic evaluation and usability testing methods were used to evaluate the G-MoMo applications. The heuristic evaluation was carried out by five experts that used the 10 principles proposed by Jakob Nielsen with a five-point severity rating scale to identify the usability problems. While the usability testing was conducted with forty participants selected using a purposive sampling method to validate the usability of the G-MoMo applications by performing tasks and filling out the post-test questionnaire. Data collected were analyzed in RStudio software. Sixty-three usability issues were identified during heuristic evaluation, where 33 were minor and 30 were major. The most violated heuristic items were "help and documentation", and "user control and freedom", while the least violated heuristic items were "aesthetic and minimalist design" and "visibility of system status". The usability testing findings revealed that the G-MoMo applications' performance proved good in learnability, effectiveness, efficiency, memorability, and errors. It also provided user satisfaction, ease of use, aesthetics, usefulness, integration, and understandability. Therefore, it was highly recommended that the developers of G-MoMo applications fix the identified usability problems to make the applications more reliable and increase overall user satisfaction.

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Section: Usability Evaluationmentioning

confidence: 99%

Heuristic Evaluation and Usability Testing of G-MoMo Applications

Ali

2022

J INFORM SYSTEMS ENG

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“…SUS consists of ten question components and five answers ranging from strongly disagree to agree strongly and have a minimum score of 0 and a maximum of 100. The question component of the SUS that will be used refers to Brooke's instrument [17] [18]. The components of the SUS question can be seen in Table 3.…”

Section: Application Testingmentioning

confidence: 99%

Rice Planting Calendar Application Development using Scrum

Fitriana

Prasetyo

2022

Indonesian J. Comput. Cybern. Syst.

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Indonesia is an agricultural country that produces more rice commodities than secondary crops. Many people who work as farmers choose the land to plant rice. Farmers experience several obstacles in determining the correct planting time to improve the rice harvest quality. A planting calendar is a method used by farmers to determine the scheduling of planting for one year. The rice planting calendar works based on rainfall and climate patterns. With the help of the latest technology, determining the rice planting calendar can be done quickly. The utilization of computer technology and algorithms such as Artificial Neural Network is helpful for forecasting rainfall using time series data accurately in the following month. The planting calendar is connected to data from the Meteorology, Climatology and Geophysics Agency (BMKG) from each station in each region. The rice planting calendar is made on a mobile basis with the aim of providing convenience for users in their hands. This cropping calendar application was developed using the Scrum method. The application development stages consist of sprint planning, first sprint, second sprint, third sprint and usability testing. The results of the development of the sprint went well. After completing the story, it was continued with the usability testing stage using the System Usability Scale (SUS). The SUS test was given to 20 respondents who had criteria including farmers and landowners. The results of SUS on the rice planting calendar application got a score of 72.75, which was categorized as Good.

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“…UI design is one of the processes to create effective information and communication media between humans and computers. The UI is the most dominant part of the interactive application and is directly connected to the end-user to access the functionality of a system [9]. Therefore, a well-designed application will put the functions or features provided to good use.…”

Section: Application Design and Implementationmentioning

confidence: 99%

“…Besides, the UI design process is then continued to the prototype stage. Then it is necessary to test this design using the usability test [5], [7] - [9]. This test is a method that is often used because it is easy and effective by asking questions to the user.…”

Section: Introductionmentioning

confidence: 99%

Design and Evaluation of Smart Digital Signature Application User Interface for Document Legalization in COVID 19 Pandemic

Fitriana¹,

Wibowo²,

Aribowo

2022

SJI

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Abstract. Purpose: This study aims to build an effective user interface digital signature application for document legalization.Methods: The process of document publishing services and bureaucratic flows at universities affected by the pandemic can be simplified and accelerated with this application later. However, appropriate application design still needs to be done before application development. Therefore, application design is carried out on the User Interface (UI) to the prototype stage so that the application to be built can be more attractive, more effective, and efficient. In addition, to help the application succeed, it is also necessary to evaluate the design process. Result: This testing process is carried out to prevent failures from later application development by implementing an easy and frequently used test, namely usability testing, namely the Usability Scale (SUS) System. The tests carried out have shown that the design proposed in this study gets a good score of 80.5, so it is effective and efficient to be implemented and implemented in the development of smart digital signature applications.Novelty: This study is to design and evaluate the UI of the smart digital signature application to provide participation for the success of the application that will be developed later. Therefore, the smart digital signature application can be used effectively and efficiently as a document validation process during this pandemic, which is needed, especially in universities, to improve staff performance and support academic activities. The number of digital documents signed and sent will be the same as the documents received. Furthermore, the validity and integrity of the document can be monitored using the developed application.

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Exploring e-Commerce Usability by Heuristic Evaluation as a Compelement of System Usability Scale

Cited by 34 publications

References 13 publications

Heuristic Evaluation and Usability Testing of G-MoMo Applications

Heuristic Evaluation and Usability Testing of G-MoMo Applications

Rice Planting Calendar Application Development using Scrum

Design and Evaluation of Smart Digital Signature Application User Interface for Document Legalization in COVID 19 Pandemic

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