Exploring Emotional Dissonance: On Doing What You Feel and Feeling What You Do

Yozgat, Uğur; Çalişkan, Sezer Cihan; Uru, F. Oben

doi:10.1016/j.sbspro.2012.09.1045

Cited by 9 publications

(7 citation statements)

References 34 publications

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“…Emotional dissonance occurs when a conflict appears between the self-perceived emotion and the expressed one. Such emotional dissonance can have impacts on human behaviours by affecting emotional exhaustion and job satisfaction (Yozgat et al 2012). Automation surprises, difficult decisional compromises between alternatives, or barrier removals are other examples of inconsistency.…”

Section: Taxonomy Of Dissonancesmentioning

confidence: 99%

Can dissonance engineering improve risk analysis of human–machine systems?

Vanderhaegen

Carsten

2017

Cogn Tech Work

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The paper discusses dissonance engineering and its application to risk analysis of human-machine systems. Dissonance engineering relates to sciences and technologies relevant to dissonances, defined as conflicts between knowledge. The richness of the concept of dissonance is illustrated by a taxonomy that covers a variety of cognitive and organisational dissonances based on different conflict modes and baselines of their analysis. Knowledge control is discussed and related to strategies for accepting or rejecting dissonances. This acceptability process can be justified by a risk analysis of dissonances which takes into account their positive and negative impacts and several assessment criteria. A risk analysis method is presented and discussed along with practical examples of application. The paper then provides key points to motivate the development of risk analysis methods dedicated to dissonances in order to identify the balance between the positive and negative impacts and to improve the design and use of future human-machine system by reinforcing knowledge.

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Section: Taxonomy Of Dissonancesmentioning

confidence: 99%

Can dissonance engineering improve risk analysis of human–machine systems?

Vanderhaegen

Carsten

2017

Cogn Tech Work

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“…Belirli duyguların iş gereği olarak gösterilmesi bazen çalışanları hissetmedikleri duyguları göstermeye zorlayabilmektedir. Çalışan bu durumu uzun süre ve sıklıkla yaşadığı zaman kendi duygularına veya bazen kendisine yabancılaşma yaşamaktadır (Allen vd., 2010;Yozgat, 2012). Duygu gösterim kurallarının varlığının olumlu iş sonuçlarını yok ettiğine dair çalışmalar da dikkat çekmektedir (Grandey vd,, 2015) Bu çalışmanın amacı, sağlık sektörü çalışanlarının gösterdiği duygusal emek stratejilerinin önceliklerini ve sonuçlarını araştırmaktır.…”

Section: çAlişmanin Amaci Ve Kapsamiunclassified

“…Demonstrating certain emotions as a job requirement can sometimes force employees to show emotions they do not feel. When the employee experiences this situation for a long time and often, he experiences alienation from his own feelings or sometimes from himself (Allen et al, 2010;Yozgat, 2012). There are also studies showing that the existence of emotion display rules destroys positive business results (Grandey et al, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Sağlık Çalışanlarında Duygusal Emek Gösterimlerine İlişkin Çok Değişkenli Bir Araştırma: Bursa Örneği

EZİLMEZ¹

2021

TroyAcademy

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Bu araştırmanın amacı, duygusal emek gösterim stratejilerini şekillendiren öncülleri ve bu gösterim stratejilerinin sonuçlarını analiz etmektir. Hipotezler, yapısal eşitlik modeli kullanılarak Lisrel programı ile test edilmiş ve Anova ve t-testleri de gerekli faktör analizleri yapılmıştır. Sağlık çalışanlarının duygusal gösterim stratejilerinden derin duygusal emek gösteriminin, araştırma değişkenlerinden sadece duygusal tükenmişlik dışındaki diğer tüm değişkenlerle anlamlı ve pozitif bir ilişkisi olduğu görülmüştür. Dindarlığın derin duygusal emek üzerinde etkisi olduğu görülmüştür. Duygusal tükenmişliğin duygusal emek davranışlarının performansına aracılık etkisi de diğer bir sonuçtur.

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“…Lack of psychological resources is associated with emotional dissonance. Emotional dissonance occurs when having a conflict between the experienced feelings and the feelings expressed (Celik & Oz, 2011).Regarding the employee who holds a job involving personal interaction and communication, he/she must hide his/her actual feelings and express adverse feelings (Hoffman & Bateson, 2010).Emotional dissonance is one of the cognitive indicators of the employee's welfare level (Yozgat et al, 2012).Experiencing emotional dissonance means that there is a gap between the personality and the demands of the job. It significantly affect the psychological burn out level (Pugh et al, 2011).…”

Section: Introduction and Theoretical Frameworkmentioning

confidence: 99%

The Contribution of Psychological Capital Elements and Emotional Dissonance in Predicting the Psychological Burnout among Counselors in Jordan

2020

JEP

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This study aimed to reveal the level of psychological burnout, psychological capital, and emotional dissonance, and the degree to which they contribute to explain the variation in psychological burnout among psychological counselors in Jordan. The researchers developed psychological burnout scale, the psychological capital, and the emotional dissonance scales and their validity and reliability were assured. The sample of the study consisted of (258) psychological counselors working in schools of the directorates of education in Al-Mafraq and Al-Zarqa. The results indicated that optimism, self-efficacy, hope and emotional dissonance explained (46.4%) of the explained variance of psychological burnout. The study recommended investing in interventions that contribute to improving job resources through developing psychological capital, and reduce emotional dissonance, and thus reducing the level of psychological burnout.

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Exploring Emotional Dissonance: On Doing What You Feel and Feeling What You Do

Cited by 9 publications

References 34 publications

Can dissonance engineering improve risk analysis of human–machine systems?

Can dissonance engineering improve risk analysis of human–machine systems?

Sağlık Çalışanlarında Duygusal Emek Gösterimlerine İlişkin Çok Değişkenli Bir Araştırma: Bursa Örneği

The Contribution of Psychological Capital Elements and Emotional Dissonance in Predicting the Psychological Burnout among Counselors in Jordan

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