Exploring Emotional Intelligence

Vitello-Cicciu, Joan

doi:10.1097/00005110-200204000-00009

Cited by 70 publications

(7 citation statements)

References 15 publications

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“…These studies extended knowledge of emotional labor among occupations such as police officers (Ehrlich, 1999;Stenross & Kleinman, 1989); firefighters (Scott & Myers, 2005); corrections officers (Tracy, 2005); emergency responders (Tracy & Tracy, 1998); nurses (Bolton, 2001;Vitello-Cicciu, 2003); midwives (Hunter, 2001); mortuary scientists (Cahill, 1999); social workers (Barlow & Hall, 2007;Leeson, 2010); teachers (Hebson, Earnshaw, & Marchington, 2007;Oplatka, 2007); and hospitality providers (Payne, 2009). While training in these fields often included consideration of emotional labor topics and skills, researchers found that workers in these fields also reported acquiring emotion management skills through more informal, social means such as discussing cases with peers, consulting with a mentor, or reflecting upon recent performances.…”

Section: Jacqueline M Zalewski and Leigh S Shaffermentioning

confidence: 93%

“…Course work in professional curricula often includes modules devoted to emotion labor. For example, nursing students learn the importance of emotional labor when they are taught techniques for coping with the emotional demands of nursing roles as well as skills in facilitating the emotional tone in their conversations with hospital staff (Davies, 2009;Vitello-Cicciu, 2003). Many general education courses also provide a very useful context for gaining knowledge of the dynamics of human emotions and deliberately practicing emotional labor.…”

Section: Advising the Development Of Emotional Labor For Career Prepamentioning

confidence: 99%

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Advising Students to Value and Develop Emotional Labor Skills for the Workplace

Zalewski

Shaffer

2011

NACADA Journal

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Emotional labor, the sociological term for the vocational use and suppression of emotion, represents valuable human capital in most occupations in the new economy. However, Millennials often fail to recognize emotional labor as a transferable skill necessary for acquiring and succeeding in future careers. We explain the concept of emotional labor, describe the skills necessary to properly control and express vocationally appropriate emotions, explain the reasons that emotional labor is important in postindustrial labor markets, and make recommendations concerning the ways academic advisors can help Millennials to respect and deliberately practice emotional labor in advising, academic, and customer service work.

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Section: Jacqueline M Zalewski and Leigh S Shaffermentioning

confidence: 93%

Section: Advising the Development Of Emotional Labor For Career Prepamentioning

confidence: 99%

Advising Students to Value and Develop Emotional Labor Skills for the Workplace

Zalewski

Shaffer

2011

NACADA Journal

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“…Vitello-Cicciu found that chief nursing officers (CNOs) who had higher EI scores on the MSCEIT has less turnover at the director level than did those CNOs who scored lower on the MSCEIT. [3233] Typically, the number of directors who report to the CNO is less than the number of direct reports to a front-line Nurse Manager.…”

Section: Limitationsmentioning

confidence: 99%

Ability emotional intelligence of nurse managers in the Midwestern United States

Ohlson

Anderson

2015

Asia-Pacific Journal of Oncology Nursing

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Objective:The aim of this study was to describe the emotional intelligence (EI) and examine the corresponding demographic characteristics of front-line Nurse Managers in acute care settings.Methods:This quantitative descriptive study was conducted in eight acute care hospitals in the Midwestern United States. The Mayer–Salovey–Caruso Emotional Intelligence Test (MSCEIT) was used to measure the EI of 87 front-line Nurse Managers. Demographic characteristics of the participants were captured on a second tool, the Nurse Manager Demographic Characteristics questionnaire. Descriptive and inferential statistics were used for analysis.Results:Significant correlations were found between the perceiving and using branches of the model and total EI score and nurses certified in a specialty. No significant correlations were found between EI and graduate education, age, years in management, percentage of time in management or number of direct reports. Considerations for future research are discussed.Conclusions:Opportunity exists to develop EI in front-line Nurse Managers.

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“…According to Vitello-Cicciu (2002), the ability to identify emotions in oneself can be enhanced by self-reflection. Reflection in nursing practice, education and research has spread globally and the emphasis placed on development of self-awareness as a leadership strategy has contributed to this increase (Horton-Deutsch & Sherwood 2008).…”

Section: Recommendationsmentioning

confidence: 99%

The emotional intelligence of a group of critical-care nurses in South Africa

Towell

Nel

Müller

2013

Health SA Gesondheid

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Critical-care nurses often look after three or more critically-ill patients during a shift. The workload and emotional stress can lead to disharmony between the nurse’s body, mind and spirit. Nurses with a high emotional intelligence have less emotional exhaustion and psychosomatic symptoms; they enjoy better emotional health; gain more satisfaction from their actions (both at work and at home); and have improved relationships with colleagues at work. The question arises: what is the emotional intelligence of critical-care nurses? A quantitative survey was conducted. The target population was registered nurses working in critical-care units who attended the Critical Care Congress 2009 (N = 380). Data were collected with the use of the Trait Emotional Intelligence Short Form and analysed using the Statistical Package for the Social Sciences software. The sample (n = 220) was mainly a mature, female and professionally-experienced group of registered nurses. They held a variety of job descriptions within various critical-care units. Statistics indicated that the standard deviations were small and no aberrant aspects such as demographics skewed the findings. The conclusion was made that registered nurses who are older and that have more experience in critical care appear to have a higher range of emotional intelligence.Kritiekesorg-verpleegkundiges verpleeg dikwels drie of meer pasiënte wat kritiek siek is, tydens een skof. Die werkslading kan tot emosionele spanning ly wat ’n wanbalans tussen die liggaam, siel en gees van die verpleegkundiges laat ontstaan. Verpleekundiges met ’n hoë emosionele intelligensie ondervind minder emosionele uitbranding en psigosomatiese symptome. Hulle toon ’n beter emosionele gesondheid, ervaar meer werks- en tuisbevrediging en het beter verhoudings met hulle kollegas. The vraag wat ontstaan is ‘wat is die emosionel intelligensie van kritieksorg-verpleegkundiges?’ Die toeganglike populasie (N = 380) was geregistreerde verpleegkundiges wat tans in die kritiek sorgeenhede werksaam was en die Critical Care Congress in 2009 bygewoon het. Die data is deur die gebruikmaking van die ‘Trait Emotional Intelligence Short Form’ vraelys ingesamel. Die data is statisties met behulp van die SPSS ontleed. Die populasie (n = 220) was hoofsaaklik n groepe volwasse, vroulike en professioneel ervare verpleegkundiges. Hulle het ’n verskeidenheid van posbeskrywing in die kritieke-sorgeenhede beklee. Die statistieke het ’n minimale standaardafwyking aangetoon. Die gevolgtrekking van die studie is dat geregistreede verpleegkundiges wat ouer en meer ervaring in kritieke sorgverpleging het, ’n hoër vlak van emosionele intelligensie het.

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Exploring Emotional Intelligence

Cited by 70 publications

References 15 publications

Advising Students to Value and Develop Emotional Labor Skills for the Workplace

Advising Students to Value and Develop Emotional Labor Skills for the Workplace

Ability emotional intelligence of nurse managers in the Midwestern United States

The emotional intelligence of a group of critical-care nurses in South Africa

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