“…Inservice training was influential in this study in increasing the nurses' empathy levels, in agreement with the literature (Chant et al, 2002;Gysels et al, 2005;Yates, Hart, Clinton, McGrath, & Garthy, 1998). However, some studies found limited or no change (as cited in Kruijver et al, 2000;Razavi & Delvaux, 1997;Watson et al, 2000).…”