“…The critical incident technique (CIT) framed our research approach. First developed by Flanagan (1954) to investigate critical pilot behaviors, CIT has been adopted by researchers to study quality care indicators (Kemppainen, 2000), student nurse empowerment (Bradbury‐Jones, Sambrook, & Irvine, 2007), perioperative ethical dilemmas (von Post, 1996), communication failures (Arora, Johnson, Lovinger, Humphrey, & Meltzer (2005), and family caregivers' home experiences (Munck, Fridlund, & Mårtensson, 2008). CIT researchers seek specific, real‐life narrations of events critical to the topic of their investigation (Pavlish et al, 2011; Schluter, Seaton, & Chaboyer, 2008).…”