Exploring governance issues between online food delivery platforms and restaurant partners in India

Yadav, Nidhi; Meenakshi, N.; Banerjee, Parthasarathi

doi:10.1108/dprg-06-2021-0074

Cited by 4 publications

(2 citation statements)

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“…The PoR has a sophisticated and interconnected CI system that is vulnerable to infrastructure disruptions and had suffered a large-scale cyberattack in 2017. We chose a qualitative approach since governance processes are difficult to capture effectively through quantitative study (Yadav and Banerjee, 2022). Qualitative research allows us to examine cyber risk governance challenges and processes in seaports in depth.…”

Section: Methodsmentioning

confidence: 99%

Navigating cyber resilience in seaports: challenges of preparing for cyberattacks at the Port of Rotterdam

Punt

Monstadt

Frank

et al. 2023

DPRG

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Purpose Cyber resilience has emerged as an approach for seaports to deal with cyberattacks; it emphasizes ports’ ability to prepare for an attack and to keep operating and recover quickly. However, little research has been undertaken on the challenges of governing cyber risks in seaports. This study aims to address this gap. Design/methodology/approach Governing cyber resilience is shaped by distributed responsibilities, uncertainties and ambiguities. The authors use this conceptualization to explore the governance of cyber risks in seaports, taking the Port of Rotterdam as a case study and analyzing semistructured interviews with stakeholders, participatory observation and policy documents and legislation. Findings The authors found that many strategies for governing cyber risks remain dedicated to protecting computer systems against cyberattacks. Nevertheless, port stakeholders have also developed strategies in anticipation of disruptions. However, these strategies appear informal and uncoordinated due to a lack of information exchange, insufficient knowledge regarding cyber risks and disagreement about how to make the Port of Rotterdam cyber resilient. What mainly hampers the cyber resilience of the port is the lack of a comprehensive regulatory framework and economic incentives. The authors conclude that resilience is merely an ideal at the Port of Rotterdam, meaning related governance strategies remain incremental and await institutionalization. Originality/value This paper offers insights into the cyber resilience of critical socio-technical systems, which have been underexposed in cyber resilience debates, but, when exploited, can manifest in large-scale disruptions.

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Section: Methodsmentioning

confidence: 99%

Navigating cyber resilience in seaports: challenges of preparing for cyberattacks at the Port of Rotterdam

Punt

Monstadt

Frank

et al. 2023

DPRG

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show abstract

“…However, the taxi regulatory arrangements vary based on the time and taxi types. During the initial phase, RHPs have limited or no legal liabilities (Edelman and Geradin, 2015), which results in differential transaction costs and impacts on RHPs (Bilbil, 2019; Etro, 2022), on actors and context (Eferin et al , 2019; Yadav and Banerjee, 2022; Ndemo and Weiss, 2017; Jiang and Zhang, 2019; Sun et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

Evolution of ride-hailing platforms regulations in India: a multi-level perspective

Verma,

Ilavarasan,

Kar

2024

DPRG

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Purpose Digital platforms (DP) are transforming service delivery and affecting associated actors. The position of DPs is impacted by the regulations. However, emerging economies often lack the regulatory environment to support DPs. This paper aims to explore the regulatory developments for DPs using the multi-level perspective (MLP). Design/methodology/approach The paper explores regulatory developments of ride-hailing platforms (RHPs) in India and their impacts. This study uses qualitative interview data from platform representatives, bureaucrats, drivers, experts and policy documents. Findings Regulatory developments in the ride-hailing space cannot be explained as a linear progression. The static institutional assumptions, especially without considering the multi-actors and multi-levels in policy formulation, do not serve associated actors adequately in different times and spaces. The RHPs regulations must consider the perspective of new RHPs and the support available to them. Non-consideration of short- and long-term perspectives of RHPs may have unequal outcomes for established and new RHPs. Research limitations/implications This research has implications for the digital economy regulatory ecosystem, DPs and implications for policymakers. Though the data from legal documents and qualitative interviews is adequate, transactional data from the RHPs and interviews with judiciary actors would have been insightful. Practical implications The study provides insights into critical aspects of regulatory evolution, governance and regulatory impact on the DPs’ ecosystem. The right balance of regulations according to the business models of DPs allows DPs to have space for growth and development of the platform ecosystem. Social implications This research shows the interactions in the digital space and how regulations can impact various actors. A balanced policy can guide the paths of DPs to have equal opportunities. Originality/value DP regulations have a complex structure. The paper studies regulatory developments of DPs and the impacts of governance and controls on associated players and platform ecosystems.

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Unpacking the business model: Food delivery platforms as ‘multiple market makers’

Haidar

2024

Platforms & Society

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Food delivery platforms constitute one of the largest objects of study in the field of the digital platform economy. However, to date, there are just a few studies that look at these platforms beyond aspects related to labour relations. This paper aims to advance in the theorization and empirical analysis of the development of the business model of food delivery platforms and analyse the relationship between platforms and providers. I argue that the development of the business model of platforms implies a process of marketization, given that platforms define and organise at least four elements that configurate a for-profit market (i.e. commodification, membership, governance and monetization). In the process of creating the ‘core’ market (i.e. the ‘food delivery market’), they create or develop other support markets: the ‘marketing market’ and the ‘gastronomy market’. For that reason, I assert that they are not only ‘market makers’, but ‘multiple market makers’ or ‘market developers’. In addition, in that process, the platforms establish power relations with the providers from the gastronomy sector (restaurants, fast food outlets, pizzerias) and exercise algorithmic and non-algorithmic forms of control over them. To make these claims, this paper is based on a qualitative study of food delivery platforms and their relations with providers in the city of Buenos Aires, Argentina. I conducted in-depth interviews with members of chambers of commerce from the gastronomy sector and with providers and analysed contracts signed between the platforms and different types of food establishments.

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Exploring governance issues between online food delivery platforms and restaurant partners in India

Cited by 4 publications

References 50 publications

Navigating cyber resilience in seaports: challenges of preparing for cyberattacks at the Port of Rotterdam

Navigating cyber resilience in seaports: challenges of preparing for cyberattacks at the Port of Rotterdam

Evolution of ride-hailing platforms regulations in India: a multi-level perspective

Unpacking the business model: Food delivery platforms as ‘multiple market makers’

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