Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems 2019
DOI: 10.1145/3290605.3300764
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Exploring How Privacy and Security Factor into IoT Device Purchase Behavior

Abstract: Despite growing concerns about security and privacy of Internet of Things (IoT) devices, consumers generally do not have access to security and privacy information when purchasing these devices. We interviewed 24 participants about IoT devices they purchased. While most had not considered privacy and security prior to purchase, they reported becoming concerned later due to media reports, opinions shared by friends, or observing unexpected device behavior. Those who sought privacy and security information befor… Show more

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Cited by 158 publications
(108 citation statements)
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“…As our study was primarily qualitative, we do not report exact numbers when presenting most of our study findings. However, following recent qualitative work at CHI [6], we adopted the terminology presented in Figure 1 to provide a relative sense of frequency of major themes.…”
Section: Discussionmentioning
confidence: 99%
“…As our study was primarily qualitative, we do not report exact numbers when presenting most of our study findings. However, following recent qualitative work at CHI [6], we adopted the terminology presented in Figure 1 to provide a relative sense of frequency of major themes.…”
Section: Discussionmentioning
confidence: 99%
“…In addition, professional devices are often be pre-selected by their supervisors or simply inherited. This is an aspect of our study that differs strongly from the influential work of Emami-Naeini et al [11]. In addition, we find that: some employees are responsible for devices that they do not use themselves; devices in work environments not only manage private information, but often contain critical and confidential information that can jeopardize an organization's internal and external reputation and success; and employees worry about sanctions related to unsafe practices and data loss.…”
Section: Work Environmentmentioning
confidence: 53%
“…To do so, they consider a wide set of criteria, including features and price. Instead, device security and privacy criteria are often not instrumental in the selection of devices as users often do not have knowledge or information about their security [11]. Our findings in a professional context show that SAFER's risk assessments provoked significantly higher concern for business devices, as well as increased willingness to monitor those professional devices if they are considered vulnerable.…”
Section: Work Environmentmentioning
confidence: 84%
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