Exploring key logistics characteristics supporting embeddedness in retailers’ geographical expansion

Haag, Linnea; Sandberg, Erik

doi:10.1080/09593969.2019.1683052

Cited by 6 publications

(5 citation statements)

References 52 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…OPM excludes strategic performance measures to focus on the implementation and use of performance measures on the level of day-to-day operations executed by shop-floor operators in factories and warehouses (De Leeuw and Van Den Berg, 2011). Haag and Sandberg (2020) stated that “standardized operations are considered to go hand-in-hand with control and performance measurement of logistics operations.” Accordingly, this research aims to propose a framework that defines the required information to monitor and evaluate the core operations in the different types of wholesale organisations.…”

Section: A Conceptual Framework For Operational Performance Measurementmentioning

confidence: 99%

“…Typical wholesale operations involve purchasing large amounts of inventory, storing inventory and selling inventories to retailers and commercial or institutional users (Dolbeck, 2007). These standardised operations are well-suited for performance measurement implementations (Haag and Sandberg, 2020). This research aims to develop a conceptual framework that contributes to operational performance measurement implementations in wholesale organisations.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

A conceptual framework for operational performance measurement in wholesale organisations

Majali

2022

IJPPM

View full text Add to dashboard Cite

PurposePerformance measurement involves gaining useful information about performance. The purpose is to develop a conceptual framework to assist wholesale managers in selecting useful information to evaluate operational performance. The proposed framework identifies core operations, measures of operational performance and factors that affect the performance of wholesale organisations.Design/methodology/approachThe research essentially relies on the available literature to develop a conceptual framework and define related components. Research primary data were used to validate the framework components and to implement the framework in wholesale organisations by allocating performance factors to the different components of the proposed framework. Using a semi-structured interview design, ten face-to-face interviews were conducted with managers of ten different wholesale organisations.FindingsThe research identifies five core operations that affect the operational performance in wholesale organisations, four measures for evaluating efficiency and effectiveness in every core operation and 28 factors that influence operational performance in wholesale organisations.Originality/valueOperational performance is monitored by evaluating the achievement of efficiency and effectiveness in operations. The research introduces a performance measurement framework that identifies the required information to evaluate the efficiency and effectiveness of core operations in wholesale organisations.

show abstract

Section: A Conceptual Framework For Operational Performance Measurementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A conceptual framework for operational performance measurement in wholesale organisations

Majali

2022

IJPPM

View full text Add to dashboard Cite

show abstract

“…As Bowen and Leinbach (2006) detailed, the significance of the logistics function derives from three kinds of integration that it provides: organizationally, across a range of different logistics and transport operators; geographically across GPNs straddling many countries; and informationally with the real‐time use of IT. Examples can be found across many sectors, demonstrating, for example, the central role of cold chains and air freight in horticulture, time sensitive end‐to‐end services in apparel (Coe, 2014), “hubbing” and air cargo in electronics (Leinbach & Bowen, 2004), and centralised and integrated host‐market logistics provision for the expansion of transnational retailers (Haag & Sandberg, 2019).…”

Section: Logistics Network Global Production Networkmentioning

confidence: 99%

Logistical geographies

Coe

2020

Geography Compass

View full text Add to dashboard Cite

Although logistics are fundamentally geographical and of critical importance to contemporary society, it is only relatively recently that human geographers and cognate social scientists have started to meaningfully engage with the topic. This paper explores this recent growth of interest, which encompasses the work of transport geographers, economic geographers, labour geographers, mobilities scholars and critical logistics scholars. It synthesises, reviews and evaluates this research around four themes: logistics, cities and regional development; logistics and global production networks; logistics labour; and infrastructure, power and violence. These themes are presented in the loose order in which they have emerged in the literature; while these topics have originated in particular subdisciplines, important conversations are now starting to emerge between different kinds of scholars both within and across these themes. These conversations have also increasingly connected geographers into vibrant interdisciplinary debates involving researchers from political science, sociology, anthropology, labour studies, and architecture and planning, among others.

show abstract

“…Coppola (2021) observed that 47% of purchases were made through the marketplace in 2019. This phenomenon has dramatically impacted other related business elements, including courier services as believed by Haag and Sandberg (2020).…”

Section: Introductionmentioning

confidence: 99%

Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce

Timotius

Sunardi

Soenandi

et al. 2023

IJRDM

View full text Add to dashboard Cite

PurposeThe quality of service provided by a courier service plays an essential role in the success of online shopping. Meanwhile, buyers and sellers tend to choose a vendor that meets their expectations. This study aims to show how buyers and sellers value the decision to select a courier service based on online shopping experiences.Design/methodology/approachA focus group discussion involving eight participants was used to gather consumer preferences and seller perspectives. Kansei Engineering principles were applied to organize these variables into a priority-scaled survey question. Furthermore, 200 respondents were simple-randomly selected and categorized based on age, gender, transaction frequency, average monthly transaction value and their role in online transactions.FindingsThis study found that buyers and sellers do not consider the delivery costs when the courier service guarantees the service quality. In contrast, the service quality offered is determined by problem-solving responsiveness, delivery accuracy and tracking systems. They also consider the short delivery time, wide delivery coverage area, couriers' attitude and scattered pick-up/drop point services. However, the order of priority is different for specific demographics.Practical implicationsIn the rapid development of the online shopping trend, courier services are urgent to reconstruct their business model and maintain the quality of service. The proper understanding of online consumer preferences and seller perspectives will form the basis of appropriate strategies.Originality/valueThe role of a courier service is significant in the supply chain of online shopping transactions that connect buyers and sellers. The differences in consumer preferences and seller perspectives are attributed to the diverse objectives, even though they are still related to the service quality of the courier service.

show abstract

Exploring key logistics characteristics supporting embeddedness in retailers’ geographical expansion

Cited by 6 publications

References 52 publications

A conceptual framework for operational performance measurement in wholesale organisations

A conceptual framework for operational performance measurement in wholesale organisations

Logistical geographies

Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce

Contact Info

Product

Resources

About