Shared e-scooter systems have become an alternative for micromobility users in cities since 2017. The success of the shared e-scooter service can be related to the provision of more last-mile flexibility and convenience to users. They can also be seen as a replacement for private cars and on-demand ridesharing, especially in highly crowded urban environments. Therefore, the main objective of this research is to disclose the main characteristics that determine shared e-scooter usage and their policy implication in a medium-sized city in the North of Portugal. To meet this purpose, a survey was conducted, and statistical analyses were performed to correlate the sociodemographic characteristics of respondents with the willingness to use shared e-scooters. Results show that gender, origin of the trip, and the main mode of transport affect the usage of e-scooters, thus specific policies should be developed to decrease these inequalities. Special attention needs to be given to the creation and expansion of dedicated areas for e-scooter ridership, zoning, and some traffic calming measures to promote a safe, user-centric, and more pleasant environment for shared e-scooter riders.