Exploring MOOCs That Promote Innovative Public Services

Abstract

The promotion and dissemination of a government’s basic policy are essential to implement innovative public services to establish sustainable country development and to ensure that the benefits are shared among citizens. This study focused on the MOOCs project in Thailand, and five courses were selected for exploration. Qualitative content analysis and sentiment analysis were applied to understand how information and communications technology in government services was promoted in the courses. These methods also explained the differences in the content of each course. It turned out that the strategy of improving service quality was the most-emphasized strategy in courses with an explanation of positive sentiment. The number of users who received a positive explanation of improving service quality was estimated at 711 and rated as a satisfactory result. The result of the qualitative content analysis was assembled into groups that could reveal the government’s pleiotropic orientation in their work on basic policy. All of these groups are involved in the international criteria for a government’s digital transformation, and other activities have also been highlighted as future challenges. The possibility of using MOOCs for policy promotion and education is suggested to bridge the gap between Thailand and other countries.

Building a R.I.C.H. Brand in 10 Hours: Teaching Sustainability Concepts through Thai MOOC

“…As a result, the Thai MOOC project under the Thailand 4.0 model, which was established in 2017 as a free, open platform for online education, was launched. The project aimed to increase access to information and communication technologies among Thai people under the National Digital Economy and Society Development Plan and Policy (2018-2037) [4]. This is in line with the United Nations Thailand Sustainable Development Goal 4, which stresses Manuscript received May 28, 2022; revised July 4, 2022; accepted July 18, 2022.…”

“…In the early phase of Thai MOOC, courses were developed in cooperation with educational networks nationwide. All courses were designed to promote and disseminate the government's basic policy to citizens, students, and officials to ensure sustainable country development [4]. Currently, the Thai MOOC platform has around 300 courses available for self-paced learning.…”

Eficiencia y calidad de los servicios públicos municipales

“…Los avances en tecnologías de la información y comunicaciones (TIC), como el gobierno electrónico, big data, blockchain y la transformación digital (DX), están revolucionando los servicios públicos a nivel mundial; estas innovaciones tecnológicas están haciendo que los servicios públicos sean más accesibles, eficientes y convenientes para los ciudadanos (Yoshida et al, 2021); asimismo, tecnologías innovadoras pueden contribuir a mejorar la eficiencia operativa, transparencia, participación ciudadana y calidad de los servicios públicos municipales, adaptándolos a las necesidades de la sociedad y promoviendo un desarrollo sostenible en las ciudades. Es evidente la importancia del gobierno electrónico (e-Government) como herramienta para ofrecer servicios públicos de calidad a los ciudadanos y residentes de una nación; algunos gobiernos priorizan la apariencia de e-Government sobre el beneficio real a usuarios; con las herramientas tecnológicas modernas disponibles, es posible mejorar la prestación de servicios públicos (Agbozo & Medvedev, 2020); el análisis resalta la importancia del gobierno electrónico basado en datos y el modelo de prestación de servicios multicanal para mejorar la eficiencia y calidad de los servicios públicos; sin embargo, no ofrece una lista específica de tecnologías innovadoras para servicios públicos municipales.…”

Digital Transformation and Innovation Strategies in Classification Societies

“…Promote Innovative Public Services" (Yoshida et al, 2021) This study explores MOOCs that promote innovative public services, highlighting the involvement of various groups in the international criteria for a government's digital transformation and other activities as future challenges. It provides insights into the future challenges and opportunities for innovation strategies in the public sector.…”