Exploring patient expectations for pharmacist-provided literacy-sensitive communication

Confronting inequities: A scoping review of the literature on pharmacist practice and health-related disparities

“…More specifically, this 248 latter area of research on health care disparities has examined racial/ethnicity differences in 249 immunization rates and other clinical services, 74,[92][93][94][95] reduced access to pharmacies, medications, 250 or services, particularly within rural or poor urban areas, [96][97][98][99] service gaps related to language or 251 health literacy supports, [100][101][102][103][104] or a general lack of interest/willingness of pharmacists to work in 252 underserved areas. 105 Again, there is a body of aligned literature not using the language of 253 disparity, but which shares a focus on service gaps related to provision of accessible labels, 254 services to non-English speaking populations, those with limited literacy, [106][107][108][109][110][111][112][113][114][115][116][117][118][119] or the availability 255 of a full range of medications and/or pharmacy supports in underserved communities. 120,121 M A N U S C R I P T…”

“…75 In 268 contrast to quantitative work, which often focus on specific dimensions (i.e., knowledge, 269 attitudes), the qualitative studies take a more in-depth look at pharmacists' experiences related to 270 particular patient populations, including their knowledge, attitudes, beliefs, and perceptions 271 related to working with patients (or potential patients). Notably, although some scholars have 272 examined the patient perspective through surveys e.g.,42, 70,72,81,95,107 and interviews or focus 273 groups, 32,69,77,113,119 or a combinations of methods, 110,116 focused study of patient attitudes, 274 understandings and experiences are less common within this literature. 275…”

“…95 Beyond 354 these primary populations, discussion of service adequacy has considered levels of access for 355 those with HIV/ AIDS or Hep C, 30,46 seeking contraception, 32,75 or with limited literacy. 107 …”

“…A small portion of the literature on accessibility of services overlaps with 357 work on adequacy in terms of population focus, but more often considers the availability of 358 translation services for people with limited English proficiency 100,[102][103][104]106,110,111,115,[117][118][119] or 359 clear communication (including language, visual supports) for people with limited literacy/health 360 literacy. 78,101,107,109,[112][113][114]116 Also addressed are deficits in culturally competent services for those 361 in non-dominant cultural communities 81,108 and logistical service constraints, including 362 "medication deserts" (i.e., limited pharmacy hours, insufficient medication stocks) faced by low 363 income or rural communities. 96,99 Notably, researchers have observed that even when 364…”

Health Literacy Based Communication by Illinois Pharmacists

“…Health literacy based communication provided by pharmacists was studied from the patients' perspective. 14 …”