Exploring positive impact of social media on employee mental health: A Delphi method

Abstract

This study investigates the positive effect of social media on employee mental health, a critical factor affecting both individual well-being and organizational performance. Addressing a gap in empirical research, particularly in Malaysian context, this study utilizes a two-round Delphi method to gather expert opinions from diverse fields, sectors, industries, and generations. The research identified 41 themes, subsequently categorized into five key dimensions. The study found that interpersonal connection was the most important dimension, followed by psychological well-being, performance and satisfaction, growth and development, and working culture. This research elucidates the multifaceted benefits of social media in enhancing employee mental health and offers comprehensive insights into its constructive role in the workplace. Contributing to the literature, it provides practical implications and strategic recommendations for organizations to leverage social media effectively to bolster employee mental health.