Exploring preferences and sustainable attitudes of Airbnb green users in the review comments and ratings: a text mining approach

Serrano, Laura; Ariza-Montes, Antonio; Nader, Martín; Sianes, Antonio; Law, Rob

doi:10.1080/09669582.2020.1838529

Cited by 52 publications

(37 citation statements)

References 72 publications

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“…Even scarcer are articles that combine approaches to big data with unstructured data, such as online reviews from users of specific platforms. Thus, Serrano et al (2020) approach this research with the aim of exploring the preferences and attitudes of Airbnb users characterized as green through an sentimental analysis and text mining of online comments through a set of data from online reviews published on Airbnb listings worldwide. The study suggests, on the one hand, that there is a positivity bias in the online reviews of Airbnb green users, and on the other, the results reveal that the latent aspect of 'sustainability' predominates in the online opinions of Airbnb green users among the six latent identified aspects.…”

Section: Green Valuementioning

confidence: 99%

Consumer behavior and environmental sustainability in tourism and hospitality: a review of theories, concepts, and latest research

Han

2021

Journal of Sustainable Tourism

437

193

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Diverse forms of environmental problems pose a serious threat to the natural environment. Environmental sustainability is the foremost topic in the contemporary tourism and hospitality industry. Environmentallysustainable consumer behavior is an important aspect of environmental protection, which eventually benefits the society. In order to better understand environmentally-sustainable consumption and promote environmentally responsible consumer behavior, this research provides a sound conceptualization of environmentally-sustainable consumer behavior, and presents a systematic review and perspective on theories (theory of reasoned action, norm activation theory, theory of planned behavior, model of goal-directed behavior, and value-belief-norm theory) established in tourism and environmental psychology. In addition, this study introduces the essential drivers of environmentally-sustainable consumer behavior (green image, pro-environmental behavior in everyday life, environmental knowledge, green product attachment, descriptive social norm, anticipated pride and guilt, environmental corporate social responsibility, perceived effectiveness, connectedness to nature, and green value). Lastly, this paper provides the values of the latest studies on the special issue of environmental sustainability and consumer behavior in tourism and hospitality. This study as an introductory paper along with other articles in this special section help enable a collaboration platform across tourism and hospitality fields in pursuit of universal goals for promoting pro-environmental consumption and environmental sustainability.

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Section: Green Valuementioning

confidence: 99%

Consumer behavior and environmental sustainability in tourism and hospitality: a review of theories, concepts, and latest research

Han

2021

Journal of Sustainable Tourism

437

193

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“…They also focus on potential positive contributions: to measure carbon content, to design "intelligent" transport systems, to manage and monitor -from energy to waste to visitors (e.g. Ali & Frew, 2014;Buning & Lulla, 2021;Gallego & Font, 2020;Giglio et al, 2019;Scott & Frew, 2013;Serrano et al, 2020). Budeanu (2013) raised the prospect of an increase in demand in socially and environmentally "better" products and services as a result of online comparison, though concluding that such an interest was not as yet evident on social media.…”

Section: Technology and Ict In Tourism Studiesmentioning

confidence: 99%

Tourism, technology and ICT: a critical review of affordances and concessions

Gößling

2021

Journal of Sustainable Tourism

138

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The digital information age has changed global tourism in profound ways. Information and Communication Technologies (ICT) are pervasive, and they have become inextricably linked with contemporary consumer cultures. ICTs represent affordances: to apprise, plan, order, network, socialize, stream, transact and rate. These are remunerated with concessions in the form of consumer data that is used to determine product/ service marketability, and to predict and manipulate consumer choices. As a result, ICTs have profoundly changed society, with repercussions for identity formation, social norms, and business structures. Tourism is at the forefront of these developments: as a driver of ICT introductions, an arena for testing & trialing, and a global market. This paper critically examines these developments and its linkages to tourism and sustainability goals, concluding that existing academic assessments are optimistic, simplistic and monocausal, with a focus on business and marketing opportunities. Tourism appears to have developed through four stages of ICT adoption -opportunity, disruption, immersion and usurpation -, which reflect on new opportunities and risks, and the need for more critical evaluations of the implications of the ICT economy.

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“…The willingness of platforms to come to terms with these developments has been more than limited, and regulation is fraught with legal challenges (Fahey et al, 2020). There is thus a need to critically consider technology and ICT developments in tourism contexts, specifically in light of assessments that have highlighted the ICT economy's benefits and potentials in the context of tourism (Ali & Frew, 2014;Benckendorff et al, 2014;Buning & Lulla, 2020;Gallego & Font, 2020;Giglio et al, 2019;Scott & Frew, 2013;Serrano et al, 2020;Tham & Sigala, 2020;Tussyadiah, 2020). From a consumer viewpoint, the ICT economy has implied new opportunities, specifically with regard to cost comparisons, the opportunity to identify the "best" accommodation, the "hippest" restaurant, the "most beloved" attraction.…”

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confidence: 99%