Exploring Processes that are Used for Managing Knowledge in the Higher Education Environment: A Case Study in a Queensland Regional University

Abstract

This paper aims to investigate generated themes related to knowledge management processes in the Australian higher education sector as there are practical advantages for universities that are concentrated on improving knowledge. Knowledge is a primary source of competitive advantage for educational institutions. Moreover, knowledge participates in increased rankings and profits of higher education institutions. The university's ranking is aligned with their skilled employees as manipulations of knowledge which contribute significantly to universitys performance by attracting new students and securing funds for further research. This study depends on brainstorming as a key approach for data collection. The sample comprised of six Information Communication Technology (ICT) managers who are working at a Queensland Regional University (QRU). A high-level brainstorming session was transcribed and thematically analysed by using both manual methods and NVivo 11 software to code, recode and generate themes.The brainstorming session led to the identification of eight key themes: knowledge creation, transfer, utilisation, storage, evaluation, capture, sharing, and knowledge construction. This study offers more arguments for adding more new ideas in regards to the policies of Australian higher education in general and Queensland specifically. This study is limited to small sample size.