“…When an institution has specific information at hand about levels of students' satisfaction with instruction, advising, campus climate, student services, finances, and service excellence, it can tailor its decision-making toward those aspects of satisfaction that can be most effectively leveraged to affect persistence decisions. Differentiating the effects of various aspects of satisfaction across types of students can make student satisfaction assessment even more powerful, whether the analysis disaggregates the data by race/ethnicity (Einarson & Matier, 2005;Fischer, 2007), by level of satisfaction and academic engagement (Thomas & Galambos, 2004), or by class level, as in the current study.…”