Exploring residents’ helping and tolerant behavior through the lens of cultural intelligence

Li, Xi; Xie, Jiayu; Zhou, Feng; Chan, H

doi:10.1016/j.jhtm.2022.02.008

Cited by 11 publications

(2 citation statements)

References 133 publications

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“…For example, Wang, Xiong, and Gage [39] validated the causal relationship between residents' destination brand-supporting behaviors and their perception of the interaction quality with tourists, emphasizing that a positive interaction quality perception encourages residents to act as destination ambassadors. Li et al [40] found that in cross-cultural encounters, residents' cultural intelligence significantly stimulates their helping and tolerant behaviors toward tourists. Since advocacy behavior, helping behavior, and tolerant behavior all fall under the umbrella of community citizenship behavior, it is logical to propose the following hypotheses:…”

Section: Resident-tourist Social Contactmentioning

confidence: 99%

Can Positive Social Contact Encourage Residents’ Community Citizenship Behavior? The Role of Personal Benefit, Sympathetic Understanding, and Place Identity

Wang,

Wu,

et al. 2024

Behavioral Sciences

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Identified as an increasingly pivotal aspect, the benevolent extra-role characteristic of community citizenship behavior contributes to destination development efficiency and social cohesion. Based on the egoistic–altruistic motivation framework, this study investigated three motivations that propel residents to exercise community citizenship behaviors in a positive social contact context, namely self-focused, other-focused, and place-focused motivation. A conceptual model combined with positive contact, personal benefit, sympathetic understanding, place identity, and community citizenship behavior was developed and tested using partial least squares structural equation modeling (PLS-SEM) through data from 366 residents in Kaifeng, China. The findings showed that of the three motivations for community citizenship behaviors, place identity contributed the most, and personal benefits failed to predict community citizenship behaviors. Furthermore, sympathetic understanding with tourists was most fostered by residents from the perception of positive contact with tourists. These findings offer a novel theoretical framework for scholarly investigation and provide practical insights for tourism managers regarding strategies to influence residents’ community citizenship behavior.

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Section: Resident-tourist Social Contactmentioning

confidence: 99%

Can Positive Social Contact Encourage Residents’ Community Citizenship Behavior? The Role of Personal Benefit, Sympathetic Understanding, and Place Identity

Wang,

Wu,

et al. 2024

Behavioral Sciences

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“…The study found that cognitive CQ and motivational CQ influenced the job satisfaction of frontline employees of luxury hotels. Li et al (2022) investigated the relationship between CQ and positive behaviors such as helping and tolerance among residents. The study found a positive relationship between CQ and helping behavior.…”

Section: Cultural Intelligence (Cq)mentioning

confidence: 99%

An Investigation Into Food Neophobia and Cultural Intelligence: Evidence From Business Classes

2022

JOP

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This study investigated the relationship between food neophobia, the tendency to avoid new foods, and cultural intelligence (CQ). A questionnaire was administered to undergraduate students at a university in the Northwestern United States. Survey administration occurred during the 2018-2019 academic year. The questionnaire included a combination of demographic questions along with two validated survey instruments, the Cultural Intelligence Scale (CQS) (Ang & Dyne, 2008) and the Food Neophobia Scale (FNS) (Pliner & Hobden, 1992). CQS was used to measure cultural intelligence and FNS gauged food neophobia. Results indicated a strong correlation between CQ and food neophobia. An analysis of CQ's components showed that the significant drivers of the results were metacognitive/strategy and motivational/drive CQ subconstructs.

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Making friends with tourists before the group tour: A study of guide‐tourist pre‐tour interactions based on the social situation framework

Hu,

Liu

2024

Journal of Tourism Research

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Tour guides play a vital role in shaping service quality, destination image, and relationships with tourists. However, most research on guide‐tourist interactions focuses exclusively on the interactions during the tour, overlooking pre‐tour interactions. Using thematic content analysis, and based on the social situation framework, this study investigates pre‐tour interactions from the tour guide's perspective of guided group tours. The results unravel that pre‐tour interactions are motivated by both the intrinsic and extrinsic goals of tour guides, who act as not only hosts, but also travel stewards, “virtual stage” constructors, and even tourists' friends. The interactions mostly surround service promises, emotional care, and rapport building, in addition to information exchange. Furthermore, a seven‐step behavioral sequence underlying the interactions and six paramount hindrances were identified. This research contributes to the existing literature on host‐guest interactions by generating granular and holistic insights into pre‐tour interactions and offering valuable guidance for optimizing guide services.

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Exploring residents’ helping and tolerant behavior through the lens of cultural intelligence

Cited by 11 publications

References 133 publications

Can Positive Social Contact Encourage Residents’ Community Citizenship Behavior? The Role of Personal Benefit, Sympathetic Understanding, and Place Identity

Can Positive Social Contact Encourage Residents’ Community Citizenship Behavior? The Role of Personal Benefit, Sympathetic Understanding, and Place Identity

An Investigation Into Food Neophobia and Cultural Intelligence: Evidence From Business Classes

Making friends with tourists before the group tour: A study of guide‐tourist pre‐tour interactions based on the social situation framework

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