Exploring restorative potential of biophilic servicescapes

Purani, Keyoor; Kumar, Deepak S.

doi:10.1108/jsm-03-2017-0101

Cited by 49 publications

(55 citation statements)

References 123 publications

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“…In Japan, consumers traditionally find a place of w abi-sabi (originated from Buddhist aesthetics) (Kempton, 2018), as Attention Restoration Theory (ART) and Stress Recovery Theory (SRT) theories predict (Purani and Kumar, 2018). In Chinese cultural settings, dual selves permit people to show their public self or interdependent self, conforming to social norms of Confucianism.…”

Section: Discussionmentioning

confidence: 99%

“…Rosenbaum et al (2020) further proposed therapeutic servicescapes, extending the restoration model by adding relational resources – human attachment, well-being and therapeutics (Gesler, 1996). Purami and Kumar (2018) tested the restorative potential of biophilic servicescapes containing natural elements, confirming cognitive restoration and affective recovery. Drawing on S–O–R theory, Pizam and Tasci (2019) and Tasci and Pizam (2020) proposed the experience-scape, including culture factors.…”

Section: Literature Reviewmentioning

confidence: 97%

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The Tao of consumption: private self in a collective culture

Warden¹,

Huang²,

Yen³

et al. 2021

JSTP

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PurposeCollectivism in service research is so bound with Asian cultures as to risk being overly deterministic. Contesting this stereotype, this paper surfaces the individualistic consumption facets of consumers within a collectivist cultural setting, describing the compensating role servicescapes may play and the service marketing opportunities they present.Design/methodology/approachWithin a Chinese cultural research frame, a qualitative grounded approach is adopted that surfaces subconscious metaphors of private consumption through photo elicitation, deep psychological metaphor elicitation and triangulated with field observation.FindingsIndividuals within a collectivist culture do actively seek private psychic space to regenerate the self and prepare for social obligations heavily influenced by Confucian norms. Servicescapes play an important role in private consumption as they provide both a physical and mental oasis of privacy not easily obtainable in regular life and work.Practical implicationsService providers could offer East Asian consumers a package that includes the individual aspect of their value system, whenever and however they see suitable. More specifically, servicescapes can be designed to provide services that facilitate consumer restoration by implementing the mental metaphors consumers of have this process.Social implicationsA stereotype of a consumption has grown around Chinese consumers that while not totally false, misses a vital aspect of human values and risks missing profitable market niches. Consideration of the whole person's collective-individualistic cycle benefits both the consumer and the business.Originality/valueMoving beyond a one-dimensional description of East Asian consumer behavior, focused on collective values, we show the key role servicescapes play in private consumption. A psychological renewal of the self, in preparation to re-enter the collective, show the multiple aspects of Asian consumers.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 97%

The Tao of consumption: private self in a collective culture

Warden¹,

Huang²,

Yen³

et al. 2021

JSTP

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“…The effects of the ecological design of hotels on behavioral intentions and the resulting competitive advantage in terms of intention to revisit and willingness to pay more are discussed in Lee et al [51]. Service and commercial environments offering natural settings have been studied and analyzed in terms of comfort, customer behavior and psychological responses in Purani and Kumar [52]. Some studies investigated nature-based applications as a variable of attraction [50], while other studies suggest that natural settings in retail areas support attention and bring cognitive benefits [53,54].…”

Section: State Of the Artmentioning

confidence: 99%

Is Agent-Based Simulation a Valid Tool for Studying the Impact of Nature-Based Solutions on Local Economy? A Case Study of Four European Cities

Koppelaar¹,

Marvuglia

Havinga

et al. 2021

Sustainability

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Implementing nature-based solutions (NBSs) in cities, such as urban forests, can have multiple effects on the quality of life of inhabitants, acting on the mitigation of climate change, and in some cases also enhancing citizens’ social life and the transformation of customer patterns in commercial activities. Assessing this latter effect is the aim of this paper. An agent-based model (ABM) was used to assess change in commercial activities by small and midsize companies in retail due to the development of parks. The paper focuses on the potential capacity of NBS green spaces to boost retail companies’ business volumes, thus increasing their revenues, and at the same time create a pleasant feeling of space usability for the population. The type of NBS is not specified but generalized into large green spaces. The simulation contains two types of agents: (1) residents and (2) shop owners. Factors that attract new retail shops to be established in an area are simplified, based on attractor points, which identify areas such as large green spaces within and around which shops can form. The simulations provided insights on the number of retail shops that can be sustained based on the purchasing behavior of citizens that walk in parks. Four European cities were explored: Szeged (Hungary), Alcalá de Henares (Spain), Çankaya Municipality (Turkey) and Milan (Italy). The model allowed analyzing the indirect economic benefit of NBSs (i.e., large green spaces in this case) on a neighborhood’s economic structure. More precisely, the presence of green parks in the model boosted the visits of customers to local small shops located within and around them, such as cafés and kiosks, allowing for the emergence of 5–6 retail shops (on average, for about 800 walking citizens) in the case of Szeged and an average 12–14 retail shops for a simulated population of 2900 persons that walk in parks in the case of Milan. Overall, results from this modeling exercise can be considered representative for large urban green areas usually visited by a substantial number of citizens. However, their pertinence to support for local policies for NBS implementation and other decision-making related activities of socioeconomic nature is hampered by the low representativeness of source data used for the simulations.

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“…Based on attention restoration theory ( Kaplan, 1995), the REPLACE framework prescribes that places of consumption may help people to relieve the negative symptoms triggered by the depletion of attentional resources through the provision of restorative resources (Kaplan, 1995;Purani and Kumar, 2018). Places of consumption may provide the consumer with four types of restorative resources that potentially promote mental restoration (Felsten, 2009;Rosenbaum and Massiah, 2011): being away, fascination, coherence and compatibility.…”

Section: Replace Frameworkmentioning

confidence: 99%

Transformative place management (TPM) in commercial settings and business performance

Losada-Otálora

Siqueira

2020

JSM

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Purpose This study aims to introduce transformative place management – TPM – (defined as the deliberate efforts of place managers in commercial settings to provide a pool of restorative resources to improve the consumers’ emotional well-being) by merging the REPLACE framework and transformative service research. Additionally, this research analyzes the direct and indirect impacts of restorative resources as a form of TPM on consumers’ emotional well-being and place attachment, considering the moderating role of employee emotional labor. Design/methodology/approach A total of 240 customers were surveyed in an experience-based store in a developing country by using a questionnaire. Then, a moderated mediation model was applied to analyze the moderating role of employee emotional labor in the relationship between TPM and place attachment through consumers’ well-being. Findings TPM that provides restorative resources to consumers influences place attachment by improving consumer well-being. However, surface acting by employees reduces the ability of TPM to increase place attachment through the improvement of consumers’ emotional well-being. Deep acting, on the other hand, does not enhance the effect of TPM on place attachment through consumers’ emotional well-being. Originality/value This paper proposes new developments in the transformative service research (TSR) paradigm by introducing TPM. By showing how the place of consumption increases the well-being of customers, this paper helps TSR researchers to accomplish the purpose of transforming the lives of consumers through relevant research. Although marketing researchers and environmental psychologists have theoretically anticipated the positive effects on well-being from consumption settings, this paper explains how commercial places promote customer well-being through the provision of restorative resources. Also, this paper shows how the place of consumption transforms consumers’' lives and identifies some of the boundary conditions at which such a transformation occurs.

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Exploring restorative potential of biophilic servicescapes

Cited by 49 publications

References 123 publications

The Tao of consumption: private self in a collective culture

The Tao of consumption: private self in a collective culture

Is Agent-Based Simulation a Valid Tool for Studying the Impact of Nature-Based Solutions on Local Economy? A Case Study of Four European Cities

Transformative place management (TPM) in commercial settings and business performance

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